Quick Question
December 28, 2023

Quick Question

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Ai Voice

Mostly we use it for the missed calls
  • Voicemail message
  • Can use it in offline hours
  • Quick assistance
  • Sometimes due to various country accents we observe issues in transcript
  • Voicemail message need some fine tuning
  • Optimization required for voicemails
  • Solves our offline hours calls
  • Voicemail message works well
  • Need optimization for different country accents.
Mostly we use it for missed voicemails during offline time.

Do you think Dialpad Ai Voice delivers good value for the price?

Yes

Are you happy with Dialpad Ai Voice's feature set?

Yes

Did Dialpad Ai Voice live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dialpad Ai Voice go as expected?

Yes

Would you buy Dialpad Ai Voice again?

Yes

It's very helpful for our offline hours as we follow us time zone. voicemail message is the most important to solve.

Dialpad Ai Voice Feature Ratings

Multi-level Interactive Voice Response (IVR)
8
Directory of employee names
6
Answering rules
7
Call recording
8
Call screening
8
Message alerts
7
Business SMS/External Messaging
8
Online Fax
8
Voicemail Transcription
9
Mobile app for Android
8
High quality audio
8
High quality video
7
Calendar integration
8
Meeting initiation
7
Record meetings / events
9
Desktop sharing
8
Live chat
9
User authentication
7
Participant roles & permissions
8
Centralized communications management
6
Team messaging
8
Team document sharing
7
Call and meeting analytics
8