Quick Question
Updated September 10, 2024

Quick Question

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Ai Voice

Mostly we use it for the missed calls we receive from our healthcare professionals based in the US & CAN market. We drop them voice mails with all the information about our panel opportunities, rewards, etc., to understand more about the m-panels portal. We also use a link in the welcome email that redirects them to our registration portal.

Pros

  • Voicemail message
  • Can use it in offline hours
  • Quick assistance

Cons

  • Sometimes due to various country accents we observe issues in transcript
  • Voicemail message need some fine tuning
  • Optimization required for voicemails
  • Solves our offline hours calls
  • Voicemail message works well
  • Need optimization for different country accents.
Sometimes it didn't work properly due to low network, connection issue need to be sorted.
Mostly we use it for missed voicemails during offline time.

Do you think Dialpad Connect delivers good value for the price?

Yes

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dialpad Connect go as expected?

Yes

Would you buy Dialpad Connect again?

Yes

It's very helpful for our offline hours as we follow our time zone. voicemail messages are the most important to solve missed call issues. We have various team members working in different time zones to manage calling lines. Using this we manage our daily calling target & onboarding to our m-panels for US & CAN market.

Dialpad Connect Feature Ratings

7.0
Multi-level Interactive Voice Response (IVR)
8
Directory of employee names
6
7.9
Answering rules
7
Call recording
8
Call screening
8
Message alerts
7
Business SMS/External Messaging
8
Online Fax
8
Voicemail Transcription
9
8.0
Mobile app for Android
8
7.5
High quality audio
8
High quality video
7
8.0
Calendar integration
8
Meeting initiation
7
Record meetings / events
9
8.0
Desktop sharing
8
9.0
Live chat
9
7.5
User authentication
7
Participant roles & permissions
8
7.3
Centralized communications management
6
Team messaging
8
Team document sharing
7
Call and meeting analytics
8

Comments

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