My Review of Dialpad Connect
August 26, 2024

My Review of Dialpad Connect

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Connect

Dialpad Connect is suitable for anyone looking for a dialer. It provides good insights into the calls made and the best time to dial, sentiment analysis and transcriptions of calls, and call recordings that you can listen to on your own for feedback. It integrates with Salesforce, outreach, etc.

Pros

  • Call recordings.
  • Sentiment analysis.
  • Reporting dashboard.

Cons

  • Not all call recordings are available.
  • It syncs with salesforce but not immediately.
  • Navigating the dashboard can be a bit wonky.
  • The transcription helped our team with improved notes.
  • Call recordings were very helpful for feedback sessions.
  • Was great to have all of this information available in Salesforce.
Dialpad Connect is good and recommended for any organization. It is a good value. It can accomplish everything that your organization is looking for, and no one will say it is outside the budget for any 50+ person organization. The AI feature is very useful. The dashboard could be a bit easier to manage, and the integration with Salesforce could be a bit smoother.
Dialpad Connect is very helpful for everyone. After switching to Orum, I feel that Orum better fits our business needs as it can serve as both a power and parallel dialer. The best part is the live coaching feature, where I can listen in on any calls in real-time to coach my representatives. That feature alone has made a significant impact.

Do you think Dialpad Connect delivers good value for the price?

Yes

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

Yes

Did implementation of Dialpad Connect go as expected?

Yes

Would you buy Dialpad Connect again?

No

Dialpad is great for anyone looking to bring in a dialer for their sales team for the first time. It is a power dialer, so you will NOT be able to dial multiple people at once; you will have to dial everyone one at a time. The call recordings and insights are good but not always perfect, as it takes a while to sync with Salesforce.

Dialpad Connect Feature Ratings

6.7
Hosted PBX
6
Multi-level Interactive Voice Response (IVR)
6
Directory of employee names
8
7.1
Answering rules
8
Call recording
7
Call park
7
Call screening
8
Message alerts
7
Business SMS/External Messaging
7
Online Fax
5
Voicemail Transcription
8
6.5
Mobile app for iOS
7
Mobile app for Android
6
7.0
High quality audio
7
High quality video
7
7.3
Calendar integration
7
Meeting initiation
7
Record meetings / events
8
8.0
Desktop sharing
8
8.0
Live chat
8
8.0
User authentication
8
Participant roles & permissions
8
7.3
Centralized communications management
7
Team messaging
7
Team document sharing
7
Call and meeting analytics
8

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