Item: Dialpad Connect
Rating: 10
Author: Verified User

Overall Satisfaction with Dialpad Connect

Use Cases and Deployment Scope

In my case, I make B2B outbound cold calls to connect with Decision Makers across California. Dialpad make my daily work easy and more productive. As well as, it provides the options of call recording for quality improvement. Thank you for making the difference and provide high quality products and services!

Pros and Cons

Pros

Good connectivity
Clear communication
Clear call recordings
Easy to use
User friendly interface

Cons

Option to add notes after the calls
Option to set up Future Tasks
Option to set call disposition

Return on Investment

Time saving
Decreased wrap up time
Decreased after call work

Usability

The interface is completely user friendly. You will always know by intuition what are the simple buttons for every action. You perform each action with one simple click. Also you always have great customer service and you can get a hold of them at any time. Getting in love with Dialpad is really easy!

Alternatives Considered

AdminOnline

Key Insights

Do you think Dialpad Connect delivers good value for the price?

Yes

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

Yes

Did implementation of Dialpad Connect go as expected?

Yes

Would you buy Dialpad Connect again?

Yes

Other Software Used

HubSpot Sales Hub, Allcal, Apollo.io

Likelihood to Recommend

Dialpad Connect is well suited specially in scenarios where you prefer to record your calls manually, so you can have only one part or the most important piece of information from the call, instead of saving the whole conversation. It would be less appropriate when you are looking for automated recording.

Dialpad Connect Feature Ratings

Comments

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It is easy to be more productive with Dialpad Connect