Dialpad making customer outreach much easier
February 24, 2022

Dialpad making customer outreach much easier

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Sell

I love having Dialpad Sell on my computer and being able to instantly connect with customers through calls or texts. No need to worry about charging my phone or giving out my personal phone number to customers. I am able to connect with them how they would like, usually through texts, all while at my computer. I can change my call-back number to our general support team when needed and use my direct line to reach out personally.
  • Hearing quality is top notch.
  • Texting functionality.
  • Do Not Disturb is easy to turn on and off.
  • Mass texting functionality for outreach.
  • DND or silenced calls auto turned on when on a phone call.
  • I can quickly copy and paste numbers into Dialpad Sell instead of manually dialing.
  • I can copy and paste text messages into chats easily.
I think that Skype for Business was a clunky system to use and didn't seem as up-to-date with their interface as Dialpad Sell does. I have found that Slack does a better job at communicating within the company, but Dialpad Sell is still the best system for external outreach.

Do you think Dialpad Ai Sales Center delivers good value for the price?

Not sure

Are you happy with Dialpad Ai Sales Center's feature set?


Did Dialpad Ai Sales Center live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dialpad Ai Sales Center go as expected?

I wasn't involved with the implementation phase

Would you buy Dialpad Ai Sales Center again?


It's great to be able to call a client or other coworkers through my computer and not have to worry about where my phone is and if it's charged. I wish the texting functionality was more robust. I would like to see past chat or call history when searching a number before calling again, instead, it only pops up after the call has begun.

Dialpad Ai Sales Center Feature Ratings

Contact preview
Dialer-CRM integration
Call notes & tags
Not Rated
Automatic call logging
Outbound dialing
Inbound routing
Custom caller ID
Recorded voicemail drop
Not Rated
Dialer contact import
Not Rated
Campaign & list management
Not Rated
Follow-up calls
Not Rated
Dialer reporting & analytics
Dialer compliance
Not Rated