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Love Dialpad, great cloud phone system
October 27, 2020

Love Dialpad, great cloud phone system

Martin Frith, M.Div. RMFT | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Talk

I've been using a VOIP phone system for years and wanted to move to the cloud and cut my costs as well. I explored a host of options and Dialpad is top rated. It integrates with my Office 365 online subscription, pulls contacts, recent emails and has an app for my pc and ios. I can move from one device to another seamlessly and the quality is phenomenal.
  • Integrates with Office 365 Online and Google G Suite
  • Switches seamlessly from one device to another
  • Transcribes calls
  • Allows me to call or send a text message
  • Enterprise qualities like music when on hold
  • The ios app could be more robust. currently it does not allow the use to change settings.
  • Lowered my phone costs
  • improved my response rate to clients
  • Integrated my workflow and increased client satisfaction.
  1. Nextiva - looked impressive but not available in Canada
  2. Zoom - total disaster if you have more complex needs. Overhyped but does not deliver and you need to have a zoom account to add phone service,
  3. eVoice - some nice features though call quality is substandard with unacceptable lag during calls. PC app goes through your mobile which is not ideal.
Haven't required support to date.
Incredibly easy to use on PC and iOS. It's reliable, call quality is enterprise quality on both wifi and cell networks.

Do you think Dialpad Ai Voice delivers good value for the price?

Yes

Are you happy with Dialpad Ai Voice's feature set?

Yes

Did Dialpad Ai Voice live up to sales and marketing promises?

Yes

Did implementation of Dialpad Ai Voice go as expected?

Yes

Would you buy Dialpad Ai Voice again?

Yes

The best cloud-based phone system I've discovered. As am entrepreneur and sole proprietor, Dialpad is well suited for consultants and is easily expandable to include an Admin assistant or other colleagues. If you like to wear a headset using your pc or airpods with your phone, dialpad is perfect for your use. Additionally, if you need to switch devices e.g. start a call on your pc and want to switch to your mobile, it is seamless.