Phenomenal features and support for today's organization
August 25, 2021

Phenomenal features and support for today's organization

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Dialpad Talk

Dialpad Talk [is] easy to use and [allows] our organization flexibility when needed, no waiting for an IT ticket to make an update needed in seconds.
  • Transcribe calls
  • Provider Training feedback
  • Work on a variety of platforms
  • [Support] is phenomenal
  • Missing no text flagging
  • Hard to have temporary closure routing schemas when needed
  • Texting
  • Real time assist cards
  • Conversation tracking and transcription
  • Made it easy to provide top notch customer service
Extremely better user interface and flexibility[.]

Do you think Dialpad Talk delivers good value for the price?

Yes

Are you happy with Dialpad Talk's feature set?

Yes

Did Dialpad Talk live up to sales and marketing promises?

Yes

Did implementation of Dialpad Talk go as expected?

Yes

Would you buy Dialpad Talk again?

Yes

Epic EpicCare EMR, Microsoft 365 (formerly Office 365), Zoom
[Dialpad Talk] call center functionality is intuitive and helpful.