Dialpad has been a great addition to my company.
November 02, 2021

Dialpad has been a great addition to my company.

Ray Domingo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Dialpad Talk

I use Dialpad as a one-person direct hire recruiting company and really enjoy it. I like that I can use it as a "softphone" on my PC, but also on my mobile phone outside of the office. I enjoy the fact that I can use the Dialpad mobile app outside of the office and continue using my business phone number both for calls and text messages. I have found that using the same phone number causes less confusion than having to give both a business line and cell phone number. With regard to the customer service, they were there at the beginning [of] the trial before I made the switch and they have been there anytime I have needed them along the way (which hasn't been often). They are very quick and helpful. A couple of features I really like: Ability to "star" favorite contacts that will show up at the top of your text or calls list. I like to use this when I am actively working with a client or candidate. I also keep my "regular clients" on that list so they are always top of mind. One-click video calling is very convenient so that I can jump right into a video call. After I have a call, I get a nice voice transcription that I can refer back to in order to make sure my notes are correct. It is not always perfect, but it is extremely useful to be able to go back to a conversation to keep accurate notes. When you go to the transcription, it even organizes it for you where you can go to specific things like Action Items, Interesting Question(s), Currency (when any dollar amounts are discussed for salaries, fees, prices, etc..), Positive Sentiment, Call Purpose, and [also] dates and times. I'm really enjoying Dialpad. It has been an excellent addition to my business and the price is right as well (especially if you pay annually). I would highly recommend this to any business, small or large.
  • Ability to transfer a call from your PC to your mobile phone (or vice versa).
  • Ability to use your business phone number on your mobile phone for calls and text messaging.
  • Call Transcription - Being able to review the conversation helps keep important notes accurate.
  • Favorite List - keeps current clients or regular clients at the top for easy access.
  • I wish it had an integration with my CRM, but that's only for convenience and not an issue.
  • Took me a week or two to get used to the mobile app and get the settings right, but to me, that's just a normal "new product" break-in time.
  • Being able to use my business phone number both on my PC and mobile phone.
  • Text message feature from my business phone number on my PC and mobile phone.
  • Favorites list
  • Call transcription
  • Dialpad has saved me a lot of time and money with its price structure
Dialpad has more features, is less complicated, and is more cost-effective than the others I have tried.

Do you think Dialpad Talk delivers good value for the price?

Yes

Are you happy with Dialpad Talk's feature set?

Yes

Did Dialpad Talk live up to sales and marketing promises?

Yes

Did implementation of Dialpad Talk go as expected?

Yes

Would you buy Dialpad Talk again?

Yes

Crelate, Linkedin Recruiter, Google Workspace (formerly G Suite)
I've been with Dialpad almost a year now and it has been nothing short of excellent so far.