Dialpad is essential to my workday!
September 30, 2022

Dialpad is essential to my workday!

Terri Safford | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Talk

I used it every day, all day. I like the way it integrates with Salesforce and when I get a call, the correct Salesforce customer comes up so I can know who I'm talking to and speak to their problem right away. I also call out of Salesforce, so that makes it easy - I don't have to copy and paste phone numbers into Dialpad

Pros

  • Integrates with Salesforce
  • Records my call to text so I can easily go back and see what we spoke about previously
  • Keeps track of how many calls I make
  • I really don't know. I'm not in that area. I just make lots of calls, every day

Do you think Dialpad Connect delivers good value for the price?

Yes

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dialpad Connect go as expected?

I wasn't involved with the implementation phase

Would you buy Dialpad Connect again?

Yes

Salesforce CMS, Blend, Front
I can speak to a client directly from Salesforce and easily reference their account. Then, if I have questions or need to remember what we talked about, I can listen to my call or just skim through to the text to see what we talked about

Comments

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