pretty good
October 07, 2022

pretty good

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Talk

I use Dialpad Talk to call candidates and to talk within the organization. Anything business related.

Pros

  • The call quality is pretty good and clear.
  • The virtual voice message is quite consistent and can get most of the words.
  • I like the AI calling feature that can transcribe my calls in case I miss anything
  • The status checking within the organization is good as well.

Cons

  • The GIFs feature needs a lot of work for computers.
  • No dark mode
  • sometimes the app crashes and we can't make any calls and it says we are on a call even though we aren't.
  • sometimes lags when making a call.
  • calling
  • texting
  • the analytics part does cause a lot of micromanagement
Didn't get to select which service to use as it is the employer's choice. It tops RingCentral Contact Center as it is more simple to use but audio quality from RingCentral Contact Center is better in my opinion.

Do you think Dialpad Connect delivers good value for the price?

Not sure

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dialpad Connect go as expected?

I wasn't involved with the implementation phase

Would you buy Dialpad Connect again?

No

I think it's good when it comes to making calls in general, it's a great VOIP service to use. There isn't much of anywhere that Dialpad Talk doesn't really work well in other than the fact it's only being used for business and not for personal. Maybe could have the app integrated as a default messaging app so we can also text from our personal phone number and regular text messages there so we don't need to open too many apps and just use one app. Kind of like Slack.

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