Dialpad saved our customer experience!
October 07, 2022

Dialpad saved our customer experience!

Micah Killgore | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Talk

We are a small startup software company that needs a simple and easy VOiP solution. More important that simple and easy...is reliable! We previously were using a well known service, however we had dropped calls and call quality issues that became quite a pain for us and our customers. In comes Dialpad Talk, and out goes our troublesome issues! We also are using HubSpot as our CRM and the integration Dialpad Talk and HubSpot have is just incredible! It has saved our small team so much time and allows us to focus on the important things!
  • Desktop app
  • HubSpot integration
  • Call quality
  • Ease of use
  • AI Transcript
  • Phone app doesn't show that you're receiving a call via Dialpad Talk
  • Reliability
  • Call quality
  • Ease of use
  • Hubspot integration
  • Less frustration on both client and user side due to reliability and quality
Dialpad Talk has succeed in more up time that the others I have tried. They also have a hard to beat price point for what they offer. This is a rare case of you get MORE than what you pay for!

Do you think Dialpad Ai Voice delivers good value for the price?

Yes

Are you happy with Dialpad Ai Voice's feature set?

Yes

Did Dialpad Ai Voice live up to sales and marketing promises?

Yes

Did implementation of Dialpad Ai Voice go as expected?

Yes

Would you buy Dialpad Ai Voice again?

Yes

If you're looking for Hubspot integration, it is fantastic! I'm continually surprised at how it works along with Hubspot and the data they share between the two. Also the well built apps on both phone and computer (I use an Apple) are very helpful for me to stay connected where ever I am.