Dialpad is a good phone system for sales teams who are not always at their desks
February 09, 2023

Dialpad is a good phone system for sales teams who are not always at their desks

Jay Moore | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Talk

At Tarkenton Financial, we use Dialpad as our complete phone system for both internal and external calling and communications. In addition to using the desktop and mobile apps, we also use physical desk phones which are integrated with Dialpad. Dialpad addressed the problem we had with our old phone system of being able to call and access calls and messages on our work line from anywhere, not just sitting at our desks.
  • Chat functionality
  • App is easy to use
  • Easy to switch between devices
  • Chat feature works well but could be more robust in comparison to a tool like Slack, which we also use
  • Does not seem to work very well with Apple CarPlay at times
  • Allow users to edit their voicemail message from the app
  • I would say it has positively affected our responsiveness to our clients
  • I would say it has improved our internal communications among our office staff

Do you think Dialpad Ai Voice delivers good value for the price?

Yes

Are you happy with Dialpad Ai Voice's feature set?

Yes

Did Dialpad Ai Voice live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dialpad Ai Voice go as expected?

No

Would you buy Dialpad Ai Voice again?

Yes

I think Dialpad is well suited for sales organizations where many employees work remotely or are out in the field regularly. Dialpad app on your smartphone allows you to be 'in the office' literally anywhere, without having to give out your personal cell phone number to clients or customers. I think that's a big plus. I also like that you can text message from your work number as if it is a cell phone number, again without having to use your personal number.

Dialpad Ai Voice Feature Ratings

Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
Not Rated
Answering rules
8
Call recording
Not Rated
Call park
Not Rated
Call screening
6
Message alerts
10
Business SMS/External Messaging
10
Voicemail Transcription
4
Mobile app for iOS
9
Mobile app for Android
Not Rated
High quality audio
8
High quality video
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Live chat
Not Rated
User authentication
Not Rated
Participant roles & permissions
4
Centralized communications management
7
Team messaging
9
Call and meeting analytics
Not Rated