Item: Dialpad Ai Voice
Rating: 8
Author: Jay Moore

Overall Satisfaction with Dialpad Talk

Use Cases and Deployment Scope

At Tarkenton Financial, we use Dialpad as our complete phone system for both internal and external calling and communications. In addition to using the desktop and mobile apps, we also use physical desk phones which are integrated with Dialpad. Dialpad addressed the problem we had with our old phone system of being able to call and access calls and messages on our work line from anywhere, not just sitting at our desks.

Pros and Cons

Pros

Chat functionality
App is easy to use
Easy to switch between devices

Cons

Chat feature works well but could be more robust in comparison to a tool like Slack, which we also use
Does not seem to work very well with Apple CarPlay at times
Allow users to edit their voicemail message from the app

Most Important Features

Chat
Mobile App

Return on Investment

I would say it has positively affected our responsiveness to our clients
I would say it has improved our internal communications among our office staff

Key Insights

Do you think Dialpad Ai Voice delivers good value for the price?

Yes

Are you happy with Dialpad Ai Voice's feature set?

Yes

Did Dialpad Ai Voice live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dialpad Ai Voice go as expected?

Would you buy Dialpad Ai Voice again?

Yes

Other Software Used

Slack, Ebix SmartOffice, Zoom

Likelihood to Recommend

I think Dialpad is well suited for sales organizations where many employees work remotely or are out in the field regularly. Dialpad app on your smartphone allows you to be 'in the office' literally anywhere, without having to give out your personal cell phone number to clients or customers. I think that's a big plus. I also like that you can text message from your work number as if it is a cell phone number, again without having to use your personal number.

Dialpad Ai Voice Feature Ratings

Comments

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Dialpad is a good phone system for sales teams who are not always at their desks