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Very Professional
February 09, 2023

Very Professional

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Talk

Dialpad is our companies main switchboard. We have employees living and working in different states and time zones. The ability to seamlessly direct and redirect calls and messages to employees regardless of their location is invaluable. With each employee having what is basically their own phone line, they can set their own hours, and forward and initiate calls from their cell phones, via the app. The messaging and voicemail works wonderfully. Email alerts of missed calls and voicemail, means that you never really miss a call. The voice recognition for transcripts is very accurate, and fast. We are sent notice of available transcripts moments after calls end. The user interface is clean and intuitive. There are many settings and controls, allowing management to assign appropriate levels of access based on employee roles.
  • Ease of use
  • clear and reliable
  • lots of options
  • intuitive
  • accurate transcription
  • being able to record a call on the fly
  • screen share
  • Not all calls forwarded to cell phone show calls are from Dialpad
  • Still can't remove the requirement to press one to take the call
  • ability to delete voicemails
  • personal settings
  • transcripts
  • call history
  • apone app
  • Being a virtual office
  • positive customer response
  • eliminates complicated procedures with screen share
Dialpad is much more robust for outside communication, with many more features. We use Slack for inhouse development meetings and daily workgroup chat. Slack will crash or freeze at times, a problem we've never had with Dialpad. The Dialpad interface is more user friendly and professional looking. As we are a software company, when we hold online training, if the meeting software is not up to par, customers wonder about the quality of our software. We need a reliable professional interface that does not require participants from outside to create an account or download software.

Do you think Dialpad Ai Voice delivers good value for the price?

Yes

Are you happy with Dialpad Ai Voice's feature set?

Yes

Did Dialpad Ai Voice live up to sales and marketing promises?

Yes

Did implementation of Dialpad Ai Voice go as expected?

I wasn't involved with the implementation phase

Would you buy Dialpad Ai Voice again?

Yes

We have held meetings where each person was working in a different state and timezone, one person was driving, and one home, and we were all able to interact well and share information, via screen share, and then followed up with a transcript to serve as meeting minutes. Participants were even able to chat between themselves during the call. This meant no one had to miss the meeting and all relevant input was available.

Dialpad Ai Voice Feature Ratings

10.0
Hosted PBX
10
Directory of employee names
10
9.4
Answering rules
9
Call recording
9
Message alerts
10
Business SMS/External Messaging
9
Voicemail Transcription
10
10.0
Mobile app for Android
10
9.0
High quality audio
9
High quality video
9
9.3
Calendar integration
9
Meeting initiation
9
Record meetings / events
10
10.0
Desktop sharing
10
8.0
Live chat
8
9.5
User authentication
9
Participant roles & permissions
10
9.7
Centralized communications management
10
Team messaging
9
Call and meeting analytics
10

Evaluating Dialpad Talk and Competitors

Not Sure
  • Price
  • Product Features
Products need to be compared by the people that will be using them most often

Using Dialpad Talk

Very intuitive and loaded with useful features
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • setting meetings and sending invites
Yes - Works very well