Item: Dialpad Ai Voice
Rating: 9
Author: Verified User

Overall Satisfaction with Dialpad Talk

Use Cases and Deployment Scope

Dialpad is our companies main switchboard. We have employees living and working in different states and time zones. The ability to seamlessly direct and redirect calls and messages to employees regardless of their location is invaluable. With each employee having what is basically their own phone line, they can set their own hours, and forward and initiate calls from their cell phones, via the app. The messaging and voicemail works wonderfully. Email alerts of missed calls and voicemail, means that you never really miss a call. The voice recognition for transcripts is very accurate, and fast. We are sent notice of available transcripts moments after calls end. The user interface is clean and intuitive. There are many settings and controls, allowing management to assign appropriate levels of access based on employee roles.

Pros and Cons

Pros

Ease of use
clear and reliable
lots of options
intuitive
accurate transcription
being able to record a call on the fly
screen share

Cons

Not all calls forwarded to cell phone show calls are from Dialpad
Still can't remove the requirement to press one to take the call
ability to delete voicemails

Most Important Features

personal settings
transcripts
call history
apone app

Return on Investment

Being a virtual office
positive customer response
eliminates complicated procedures with screen share

Alternatives Considered

Slack

Dialpad is much more robust for outside communication, with many more features. We use Slack for inhouse development meetings and daily workgroup chat. Slack will crash or freeze at times, a problem we've never had with Dialpad. The Dialpad interface is more user friendly and professional looking. As we are a software company, when we hold online training, if the meeting software is not up to par, customers wonder about the quality of our software. We need a reliable professional interface that does not require participants from outside to create an account or download software.

Key Insights

Do you think Dialpad Ai Voice delivers good value for the price?

Yes

Are you happy with Dialpad Ai Voice's feature set?

Yes

Did Dialpad Ai Voice live up to sales and marketing promises?

Yes

Did implementation of Dialpad Ai Voice go as expected?

I wasn't involved with the implementation phase

Would you buy Dialpad Ai Voice again?

Yes

Other Software Used

Slack, Freshdesk, monday.com

Likelihood to Recommend

We have held meetings where each person was working in a different state and timezone, one person was driving, and one home, and we were all able to interact well and share information, via screen share, and then followed up with a transcript to serve as meeting minutes. Participants were even able to chat between themselves during the call. This meant no one had to miss the meeting and all relevant input was available.

Dialpad Ai Voice Feature Ratings

Evaluating Dialpad Talk and Competitors

Products Replaced

Not Sure

Key Differentiators

Price
Product Features

Evaluation Lessons Learned

Products need to be compared by the people that will be using them most often

Using Dialpad Talk

Usability

Very intuitive and loaded with useful features

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None

Difficult Tasks

setting meetings and sending invites

Mobile Interface Availability and Impressions

Yes - Works very well

Comments

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Very Professional