Dialpad- Support Made Easy!
February 09, 2023
Dialpad- Support Made Easy!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dialpad Talk
Our Support team works remote from home so we needed a phone system which was easy to use, reliable and could expand with international texting and calling capabilities at a reasonable cost. The set up and administration is easy to learn and use. The voice transcription is fairly good but of course having the actual audio message is very helpful. We are able to quickly reach consumers with exception order or tech support issues. They enjoy being able to SMS us (versus email) as the resolution can move quickly. We have just begun adding international support for phone and text so we look forward to seeing how that performs. The team uses their computers as there is no need for mobile app use.
- Reliable, clear audio
- Ease of adding teammates to calls
- Texting, SMS and related customer history
- CRM integration
- Easy administration
- Customer Support is difficult to get a hold of
- Adding International call/Texting had some challenges
- More FAQs and how to videos would be helpful
- Calling
- Texting
- Customer Records
- Reports
- Increased Customer CSAT by providing in and outbound text and call support
- Timelier order and delivery exception resolutions
- Reduced returned orders due to delivery issues
- Increased reporting on call activity per agent
It was based on a few key business needs: ease of use, reliable system, ability to scale to international support, low cost.
Do you think Dialpad Ai Voice delivers good value for the price?
Yes
Are you happy with Dialpad Ai Voice's feature set?
Yes
Did Dialpad Ai Voice live up to sales and marketing promises?
Yes
Did implementation of Dialpad Ai Voice go as expected?
Yes
Would you buy Dialpad Ai Voice again?
Yes