Paralegal Point of View
Updated October 11, 2023

Paralegal Point of View

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Diligent Boards

I use Diligent Boards for board meetings and questionnaires.
  • Organization
  • Ease of use
  • Function
  • Improve user access
  • Adding the ability to share with auditors would be a great option
  • Price could be improved
  • Uploading Board Material
  • Diligent Boards has had no impact on ROI
I give Diligent Boards a ten for their white-glove customer support. I can email or call anytime and connect with a representative.
Diligent Boards has been great and I have had no security issues.

Do you think Diligent Boards delivers good value for the price?

Yes

Are you happy with Diligent Boards's feature set?

Yes

Did Diligent Boards live up to sales and marketing promises?

Yes

Did implementation of Diligent Boards go as expected?

Yes

Would you buy Diligent Boards again?

Yes

I really like this platform and would recommend Diligent Boards to my colleagues.

Using Diligent Boards

  • Easy to access
  • Web based
  • Questionnaires
  • Surveys
The cost will be a key factor when we look to renew or not with Diligent Boards.

Evaluating Diligent Boards and Competitors

  • Price
Definity Price
No, I would still select Diligent Boards.

Diligent Boards Implementation

I think our Diligent Boards implementation went well.

Diligent Boards Support

No, we did not purchase premium support for Diligent Boards.
I called on New Year's Eve at 8 pm CT and connected with a Diligent Boards customer service representative, who was very helpful.
ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
Poor followup
Problems left unsolved
Escalation required
Need to explain problems multiple times
Slow Initial Response

Using Diligent Boards

Diligent Boards is easy to access.
ProsCons
Like to use
Easy to use
Well integrated
Quick to learn
Feel confident using
Unnecessarily complex
Requires technical support
Inconsistent
Cumbersome
Lots to learn
  • Easy to access online
  • I like that the admin had a separate view
  • Getting used to web base system vs. one click