Item: DISCO Ediscovery
Rating: 9
Author: Verified User

Overall Satisfaction with DISCO

Use Cases and Deployment Scope

My associate in an internal investigation used it. Another team is also using it for a different investigation. It helps us organize and synthesize large volumes of documents efficiently.

Pros and Cons

Pros

Extremely user-friendly. Easy to figure out how to work things.
Very fast. Compared to other platforms, the delay is minimal.
A clean, usable interface that makes it easy to read documents.

Cons

Nothing I can think of at this time. The actual reviewers (since I'm supervising them) may have more specific feedback.

Business Outcomes

Saved money and time on investigations
Increased speed in starting an investigation because the initial setup time compares favorably to competitors

Easy search function - it's like using google. User-friendly - you don't have to sit through a training or comb through a user manual to get started (and for a partner, it's easy to find flagged documents). Fast - no delay.

Price for Value

It seems very affordable - I like the flat fees. I love that this makes things a bit more predictable for the client.

Performance and Usability

Compared to other platforms, there is minimal delay in loading documents, which is excellent, even with incredibly large documents. Other competitors' software will freeze when you have to load or view large excels - DISCO doesn't have that problem. Also, appreciate the quick response - our documents were loaded in a concise period of time.

Professional Services Quality

We haven't used a ton of ancillary services, but so far I've been impressed with the customer service (namely, the responsiveness) of the DISCO support team. There's a lot of outreach, and even when we don't need the help, the employees are pretty good about checking in to gauge progress, usage, etc.

Alternatives Considered

Relativity, Brainspace and Viewpoint Spectrum

Speed is better. DISCO is more user-friendly. Generally, I prefer DISCO in terms of efficiency, and that's dramatically helpful in investigations. The one advantage Relativity has is that the major providers often use it. Our clients are comfortable with that software - so DISCO is still relatively unfamiliar to them.

Likelihood to Recommend

It seems well-suited to small or medium-sized reviews. I haven't tried it on the more substantial investigations (over millions of documents). Since they're a relatively newer place, I'm not sure if they could scale. Also seems limited on global investigations for the same reason.

Comments

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Caroline Hall
(Vendor Representative) commented 5 years ago
Thank you very much for your review! I know as a partner your time is money and it means a lot to us that you took the time to write a review. We loved reading about how you and your team are leveraging DISCO in your investigations and how DISCO’s flat fees are making things more predictable for your clients. DISCO was founded by attorneys that were fed-up by unpredictable ediscovery pricing so we really love it when our clients appreciate our pricing model. Since you mentioned wondering about our capabilities with large volumes of data and global investigations: thought you might be interested in knowing since we are native-cloud based and have auto-scaling capabilities powered by AWS, we are currently handling a 24TB case (160 million documents) and this case study might interest you about some multi-country work we were able to do. If you have any other questions, please do not hesitate to reach out. hall@csdisco.com. Thank you! Gratefully, your DISCO team (written by Caroline Hall, Client Advocacy Manager)

Impressed with DISCO