Item: DISCO Ediscovery
Rating: 10
Author: Adam Schwartz

Overall Satisfaction with DISCO

Use Cases and Deployment Scope

We use DISCO for client matters that require the review and or production of large amounts of electronic data. The firm utilizes DISCO for most of our cases, and only use another vendor if the client has a preference or relationship with someone else.

Pros and Cons

Pros

DISCO has a very easy to use review interface. This is key because attorneys and staff new to DISCO can begin reviewing documents with little to no training, which speeds up the review process and ultimately saves our clients money.
DISCO has a beneficial "Review Stages" system that provides for the fast and efficient assignment of documents for attorneys/paralegals to review. It has features that permit the senior attorney to see how fast people are reviewing documents and estimates how long it will take for the review to be completed.
One of my favorite features is the search visualization feature. The feature provides a birds-eye view of the data set-what email addresses appear most frequently, the frequency of communications, etc. This information can be used in turn to craft more effective search terms and parameters.

Cons

Currently, DISCO is not compatible with timeline databases such as CaseMap or TimeMap. Such integration would go a long way in ease of use.
There is no easy way to create a timeline or fact chronology in DISCO. The exhibit function should be tweaked to provide for such functionality.
DISCO does not permit a client to do a partial review on the front end so that only certain data gets fully processed and gets charged. That would help provide better value to clients.

Alternatives Considered

Relativity and Nextpoint

DISCO is cheaper, faster, and easier to use than the competitors. Relativity is expensive, slow, and take a long time to process documents for production. Nextpoint, while speedy, lacks the ease of use and customer service that DISCO provides. And Concordance is simply outdated.

Likelihood to Recommend

DISCO is perfect for responding to subpoenas and document requests. It is also useful to collect records for review. The one area that it is not great at is for developing chronologies.

Comments

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Caroline Hall
(Vendor Representative) commented 6 years ago
Hi Adam, I love how simply you put it “DISCO works” - that really is what matters, isn’t it? And like you pointed out - ultimately saving your clients money too. Great to read that. Thank you so much for your review - I know how valuable your time is and appreciate you taking some of it to share your feedback with us! And thank you for your feedback about how you’d like to see DISCO improve. You will be happy to hear that DISCO just launched Case Builder. We will soon be adding the ability to create timelines and chronologies to Case Builder. As far as front-end client reviews at a reduced rate - There might be a creative solution there - worth the conversation with Annabelle at least. I’m sorry your experiences with the billing department haven’t always been pleasant. I appreciate you letting us know and I’ve passed along this feedback to the higher-ups. Thank you again for all of your support, including this incredible review. Gratefully, your DISCO team (written by Caroline Hall, Client Advocacy Manager)