November 13, 2019
Score 10 out of 10
Overall Satisfaction with DISCO
We use DISCO for client matters that require the review and or production of large amounts of electronic data. The firm utilizes DISCO for most of our cases, and only use another vendor if the client has a preference or relationship with someone else.
- DISCO has a very easy to use review interface. This is key because attorneys and staff new to DISCO can begin reviewing documents with little to no training, which speeds up the review process and ultimately saves our clients money.
- DISCO has a beneficial "Review Stages" system that provides for the fast and efficient assignment of documents for attorneys/paralegals to review. It has features that permit the senior attorney to see how fast people are reviewing documents and estimates how long it will take for the review to be completed.
- One of my favorite features is the search visualization feature. The feature provides a birds-eye view of the data set-what email addresses appear most frequently, the frequency of communications, etc. This information can be used in turn to craft more effective search terms and parameters.
- Currently, DISCO is not compatible with timeline databases such as CaseMap or TimeMap. Such integration would go a long way in ease of use.
- There is no easy way to create a timeline or fact chronology in DISCO. The exhibit function should be tweaked to provide for such functionality.
- DISCO does not permit a client to do a partial review on the front end so that only certain data gets fully processed and gets charged. That would help provide better value to clients.
- We have saved our clients money given the unlimited licenses and no fees to process or produce a date.
- Using the AI function, we have been able to handle large document reviews with less staff than anticipated.
- DISCO's billing department is sometimes a bit too aggressive and uneven in their bills and notices for payment.
The "Review Stages" function is a real lifesaver. It takes the work out of divvying up documents to review in logistical tranches and allows me to oversee the reviewers. I also like the search assistant function. It makes doing complex searches easy. I also like the search visualization feature because it provides a great snapshot of what is included in the data set, which in turn, helps me guide the review.
The predictability of pricing makes the usually uncomfortable discussion about ediscovery costs with clients less onerous. It also helps that when an invoice arrives, there are no questions about the fees incurred.
With DISCO, we can have a review up and running in 24 hours or less. With other vendors, we usually wait days and sometimes a week for data to be processed in a reviewable format. The same is true for productions. We can run production in minutes with DISCO. Our previous vendors required days of lead time, so DISCO permits us to be much more flexible with our review.
The project management at DISCO is excellent. For the past two years, I have been working almost exclusively with the same project manager, who knows the types of cases I handle, how we like to set up our reviews, etc.