Fantastic Product with Some Backend Improvements Needed
May 01, 2021

Fantastic Product with Some Backend Improvements Needed

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Divvy

Divvy is being used by the entire organization. Our organization provides some funds to clients who may not have the income to cover basic expenses. Divvy allows our case managers the ability to make purchases on behalf of clients through an electronic control structure of budgets and approvals. We also have managers who make purchases for their departments. Divvy allows us to be more flexible and efficient when it comes to expense tracking as well as gives our employees an ease of use that far surpasses our old procedures.
  • Divvy does purchases very well. Getting money into the hands of those who need it, when they need it.
  • Budgeting is a breeze because card holders can only spend what is in their specific budget or on their card.
  • Customer support is usually pretty quick to respond
  • Communication - We had a day where the authenticator on their app was down, and we received no communication, so our case managers were left out in the field high and dry trying to request funds.
  • Accounting controls - Divvy has built an amazing app for the end users, however they have completely forgotten us in the accounting world. There is no audit trail which is pretty standard for any accounting software
  • User Roles - There are currently only 3 roles, with no customization available. You're either admin with full control, owner which allows you to authorize funds, and member which you can only control your own transactions
  • Budgeting control
  • "Member" purchase amount control
  • Online/App platform for maintaining users
  • The amount of time we have saved using Divvy instead of purchase requests is insane. We're talking hours per week of time savings compared to paper purchase requests.
  • The amount of points earned compared to our normal credit cards is also impressive. 7x on restaurants isn't really matched by anyone
  • Our case managers are empowered by having their own cards to conduct business on their terms
I haven't used anything like Divvy before.

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Divvy is well suited for almost any organization/business I can think of. If you need to spend money from a specific predetermined budget, Divvy works great. If you have a high volume of transactions and you're fairly decent with excel, you can create an upload file to move transactions into your general ledger (currently only QB is supported for plug ins). If I'm really trying to find a less appropriate example, maybe if you have employees who can have a large credit limit and need to travel a lot, an Amex card might have better benefits.