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Spent a week integrating their API and it broke as soon as we went live!
June 30, 2017

Spent a week integrating their API and it broke as soon as we went live!

Arvand Sabetian | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

DocuSign for Enterprise

Overall Satisfaction with DocuSign

Automated leasing of properties is what we were after. Now they've cost us at least a few thousand dollars in dev time and [we] have 0 resources to actually resolve an issue that is attributed by settings on their end.

So, they didn't solve any of my problems.
  • Trusted Name
  • Support
  • API
  • Lost several thousands of dollars in development time
Not good at all.
Their API is scrapped together just to be able to compete with others who have made it a priority. It's not an easy API to work with. After a week of development, we had a fully working integration in their sandbox. It took 3 days to jump through all of their hoops to promote the sandbox environment to live. And as soon as we were live, we got a not enough permission error from their live API. Same exact code.

Their support is only capable of helping with manual signings. They don't know what an API is. They won't escalate to anyone (a manager or tier 2). All they can do is suggest that you go to stack-overflow. Their sales reps also refuse to help and say that they can only sell the product.

I posted on stack-overflow. Emailed every single email address possible within the last week to try and get to their dev team. No help.

All we needed was for someone to evaluate the error and match the permissions of the live account with the sandbox account (something we can't do!).

Moving on to another provider.