Fantastic software for the email-driven business
September 05, 2018

Fantastic software for the email-driven business

Tim Mack | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with DocuSign

I use DocuSign at my company in many ways. The biggest problem that it addresses is the redundancy of typing the same message over and over again. For example, we run a circus school, and clients ask us all the time where the circus school is located, so I made a snippet of our address in a Google map link and parking directions, then when someone asks for the address, it's an easy button combination - and presto, the address is populated into the email.

Another feature that I really find useful is tracking opened email messages. This shows me if my clients are reading the emails I send, and also allows me to follow up with them shortly after they open the email, so I know that we are on their minds already.
  • I really enjoy the use of their snippets. This is a huge time saver for me and allows me to better serve our clients.
  • Tracking email opening and attachment viewing is another feature that has saved me time.
  • If you look on the dashboard on the DocuSign main webpage, you can see all the opening and closing of your email and when it happened!
  • It would be nice to see a menu inside Gmail for clicking snippets instead of remembering your codes...besides that I think they're on a good path. I'm actually quite happy with the way DocuSign functions.
  • I think overall DocuSign has had a positive impact on my ROI. It allows me to serve my customers better and faster by providing more detailed information that would normally take me a while to type.
  • Knowing when someone is viewing your messages or downloading attachments, allows me to better serve them as I know they've got my message and we are on the same page.
If your business is email driven like mine is, and you communicate a lot with your clients by email, this is a great solution for you.
  • Email snippets saves a lot of time - think along it takes to type one paragraph... You type that paragraph often or something like it? like a product description? this can save you lots of time!
  • Tracking opening emails is a great way to stay on top of who is seeing what you send.