DocuSign is great for larger organizations but might be overkill for small businesses
September 05, 2018
DocuSign is great for larger organizations but might be overkill for small businesses
Score 8 out of 10
Vetted Review
Verified User
Software Version
DocuSign Professional
Overall Satisfaction with DocuSign
Our company used DocuSign for document review and signing. We used it across the whole organization to keep contracts and agreements all in one place. It also helped improve the speed of getting documents executed and made it easier for customers to complete the on boarding process. It was such a hassle to ask people to sign, scan and email or physically mail documents back.
- Makes document review and signing a breeze.
- Easy to use UI - especially for end users.
- Their mobile app is really easy to use.
- The setup process on the sender's end is a bit complicated.
- The cost for users who just use the basic features is prohibitive.
- Dramatically decreased client on boarding time.
- Cost benefits vs. functionality used decreased over time
We ended up switching to HelloSign after realizing that our usage frequently didn't exceed what HelloSign offered on their free plan. Plus, the interface was much easier to use for our simple use case. There is some gravitas associated with DocuSign that we sometimes miss but most customers don't have an issue with using a lesser known solution.