Worst Customer Service (for Enterprise Customers) I've Experienced

We were constantly passed around between service reps for even the simplest queries. For example, I told them I'm on a web plan and need to upgrade to a corporate plan and they routed me to a new customer AE who only realized after 2 discovery calls and many emails that I had a web plan already, at which point he told me I had to restart the whole process

Calls wouldn't be returned and reps would miss scheduled meetings. Booked at 10 am meeting and completely ghosted

Next steps/plans would be agreed on and then we would receive an email a day later doing the exact opposite of what we discussed

This was all happening while we had an issue with our existing plan so clearly, there was no respect for customer urgency. I could keep going because the list of service issues is honestly too long to write

On top of horrible service, they are by far the highest option out of any other companies we spoke to (Adobe, HelloSign, etc.). This is a legacy business going downhill fast and I encourage you to stay far away.