DocuSign - Pricing Model Makes it a Bad Fit for Small to Medium-sized businessses
April 28, 2022

DocuSign - Pricing Model Makes it a Bad Fit for Small to Medium-sized businessses

Padraic Ryan | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Software Version

DocuSign Professional

Overall Satisfaction with DocuSign

We run a private online community that requires our members to sign a terms and conditions document. We also used it for service contracts for our live events, and NDAs for our private sub-groups.

Pros

  • Easily send documents for signature.
  • Notifications of signed documents.
  • Sending reminders for signature.

Cons

  • Pricing - I'll get into this more later.
  • Support - not always great response times.
  • Flexibility - not a lot of room for customization.
  • Ease of use.
  • Ability to send multiple envelope types.
  • Ability to easily track signatures.
  • For the price they were charging, it had a Negative ROI.
HelloSign was like a breath of fresh air compared to the corporate feel of DocuSign. Their salespeople were not pushy, their pricing is fantastic, and the features are just what we need.

Do you think DocuSign delivers good value for the price?

No

Are you happy with DocuSign's feature set?

No

Did DocuSign live up to sales and marketing promises?

No

Did implementation of DocuSign go as expected?

Yes

Would you buy DocuSign again?

No

If you are an enterprise client where money is no object or a personal user who doesn't send a lot of envelopes, this could work fine for you.

But when you fall between the two, you are at the mercy of their plan limits - both for users and for number of envelopes sent. The price they were going to charge us for what we do made it cost-prohibitive for an organization of our size.

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