Why DonorPerfect? Here is why....
November 06, 2015
Why DonorPerfect? Here is why....
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with DonorPerfect
We use it for all of our gift processing and also weblink and donor pages. We are pleased with the software and are satisfied.
- Ease of entry/Online version.
- Tech support is great.
- Reporting versatility is great.
- Import option works great.
- I do not fully understand the compound criteria for reporting.
- Continue tips would be helpful.
- DonorPages is still a bit clunky.
- It has been a resource tool in our development and fundraising efforts.
- Entry is fast and receipting is quick and so our turn-around is within 24 hours and we are sending out a receipt.
- Our donors have confidence that we are processing gifts accurately.
- Blackbaud CRM and Bloomergang
For the price and ease of use - DonorPerfect came out on top. I did not select DonorPerfect---the organization I work for has been using it for several years now.
Using DonorPerfect
3 - Chief Development Officer, Support staff and myself
1 - Training and learning the functions.
- Donor processing.
- Recording gifts in kind (GIK).
- Receipting.
- DonorPages expansion and web link.
Evaluating DonorPerfect and Competitors
Not Sure
- Price
- Product Usability
- Analyst Reports
It needs to be functional and accomplish accuracy, ease of reporting and receipting.
Not focus so much on pricing - but difficult to do when you work for a non-profit organization.
DonorPerfect Implementation
Change management was a big part of the implementation and was well-handled - It was a good move for the organization as I understand it.
- I wasn't part of this phase.
DonorPerfect Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - Yes--most of the time it was something they were aware of maybe at an update.
Yes--we were trying to run a very complicated report using lots of criteria and after I explained they not only ran the report but sent me steps for future use.
Using DonorPerfect
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using | Lots to learn |
- Data entry.
- Reports (if not complicated).
- Receipting.
- Compound reports - I simply do not understand.
- DonorPages and web link has it's issues.
- Smart actions - need to know more how to use this function.