1. Home
  2. Nonprofit CRM Software
  3. DonorPerfect Reviews
  4. User Review of DonorPerfect
DonorPerfect could very well be the best investment you make in your business
Updated May 17, 2021

DonorPerfect could very well be the best investment you make in your business

Ruth Schmidt | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with DonorPerfect

We use DonorPerfect for donation tracking as well as our main mailing list for all mailings. We do regular monthly mailings to some constituents, targeted mailings to people have attended various events, as well as fundraising letters of various types. These are in addition to daily donation receipt letters that are generated through the donor system.
  • Reporting donations.
  • Targeted mailing lists.
  • I'd personally love a few more shortcut keys.
  • Some of the selection filters for creating reports or lists could be a little easier to navigate.
  • data storage
  • reporting
  • targeted mailing lists
  • Has enabled more of our staff to utilize the information it contains.
  • Has really freed up a lot of my time since there are now other staff who can create custom mailing lists or specific reports.
We previously used Orange Leap (MPX), which was not nearly as user-friendly. I was pretty much the only one who could navigate that system for creating reports and customized mailing lists. We reviewed Shelby, but found that it didn't have the capacity to create the specialized mailing lists that we utilize for events and fundraisers.

Do you think DonorPerfect delivers good value for the price?

Yes

Are you happy with DonorPerfect's feature set?

Yes

Did DonorPerfect live up to sales and marketing promises?

Yes

Did implementation of DonorPerfect go as expected?

Yes

Would you buy DonorPerfect again?

Yes

It's extremely user friendly. We've had quite a bit of turnover in our fundraising department in the past few years since we started using it, and no one seems to have great difficulty learning how to navigate the program. I definitely could not say the same about our previous software. I was the only one that could really create accurate reports and mailing lists in that one.

Using DonorPerfect

6 - development, accounting, administration
it's a cloud-based system - they provide all the support needed
  • recording of donations
  • targeted mailings
  • reporting features
  • we used Donor Pages for a few years, which was helpful with an annual event
  • would love a feature where donors could look at their own information
we've used DPO for 7-8 years now - I don't foresee making any changes anytime soon

Evaluating DonorPerfect and Competitors

Yes - OrangeLeap (MPX) - cost issues
  • Price
  • Product Features
  • Product Usability
product features was a key factor - we need detailed reporting and targeted mailing lists, both of which DPO was able to provide
we only looked at one other product that was in a similar price range, and it didn't even come close in usability and key features that we needed

DonorPerfect Implementation

they transferred all of our old data for us
  • Implemented in-house
  • don't really remember - it's been 7-8 years

DonorPerfect Training

  • Online training
didn't get all of our questions answered in the first go 'round

DonorPerfect Support

Very fast response to questions and issues. The online support community is also excellent for getting feedback, tips and advice from other users. I've not actually had to utilize their support for quite some time as I'm not very comfortable with the system and haven't had any issues that needed to be addressed.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
did not purchase premium support
Yes - Yes, occasionally it might be in the next product update, but most issues have been addressed within 24 hours
can't think of anything

Using DonorPerfect

very intuitive and easy for a new user with minimal training needed
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • donor look-up
  • simple reporting
  • data entry
  • some detailed reports that a few extra steps
Yes, but I don't use it