Item: Dropbox
Rating: 5
Author: Verified User

Overall Satisfaction with Dropbox

Use Cases and Deployment Scope

We use Dropbox as the corporate directory tool. Dropbox let's us share files with each other on a shared directory so that we don't need to email files back and forth, and don't need to rely on Google Drive. This would be similar to a Windows corporate shared drive or directory.

Pros and Cons

Pros

I like how people can personally change the name of a folder, and it only shows that way for them.
I appreciate the web version of Dropbox that we can access as a backup in case the regularly mapped Dropbox in Windows File Explorer is lagging.
I appreciate how easy it is to share folders and add new users.

Cons

Sometimes updates to files or folders in Dropbox do not show for other users in the Windows File Explorer method of accessing them, and the other users have to wait potentially half a day to see and access the latest version of something. This is a big deal.

Return on Investment

Dropbox has enabled corporate collaboration at a low cost - this is the best thing about it.
Dropbox has cost us time and stress in being unable to read the latest version of files when the sync is lagging between one user updating a file and others being able to see or access that latest version.
Dropbox has caused frustration when unable to access a file created by a coworker seemingly due to Microsoft OneDrive, and has not been so resourceful to help resolve the issue.

Key Insights

Do you think Dropbox delivers good value for the price?

Yes

Are you happy with Dropbox's feature set?

Yes

Did Dropbox live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dropbox go as expected?

I wasn't involved with the implementation phase

Would you buy Dropbox again?

Yes

Likelihood to Recommend

Again I appreciate the ease and flexibility of using Dropbox, in addition to the lower cost, however the way that file and folder updates can lag for many hours to other users is something that can't be happening. Additionally, sometimes I randomly start having trouble opening files created by other users at my company and it seems to relate to Microsoft OneDrive, however I can't find helpful information from Dropbox to fix the issue until it goes away on its own after several weeks.

Dropbox Feature Ratings

Comments

Please log in to join the conversation

Mixed feelings on Dropbox