Overall Satisfaction with Druva Data Resiliency Cloud
Druva Cloud provides backup solutions for our NOC, employee PCs, and cloud services as part of our business continuity plan. inSync's flexibility also fits into our MAC workflows to migrate data when replacing employee PCs and to secure personal company data during employee separations. In our NOC, we use a direct integration with vSphere to back up server VMs and databases.
- Customer onboarding was fantastic. We were assigned dedicated resources that helped us integrate inSync to our needs, including profile creation and application deployment.
- Support has been knowledgeable, competent, and motivated to assist us.
- Pricing is competitive with other solutions, possibly even better.
- Druva Cloud is currently undergoing a make-over, and the reporting system is a mess. When the upgrades are complete, I expect the reporting experience to be much improved over the previous ones.
- Phoenix relies on AWS and uses a credit-based consumption cost model that requires predicting usage. Not intuitive and pretty annoying to manage. We have to review annually with our account rep.
- Core component of our business continuity results.
- Implementation time was about as expected. inSync was in production about a month after signing the contract, and Phoenix for about 3 months (which required seeding a lot of data).
- Phoenix's native support for database backups allowed us to shift that responsibility to the infrastructure team, which is better equipped to manage than the data team.
Druva Cloud backs up our M365 user data (ExO, OneDrive). It was extremely quick and easy to add to our existing inSync/Endpoint backups, requiring just licensing and a couple of short meetings with our dedicated account engineer. Since it ties in at the M365 tenant level, there is no impact or visibility to users, and no per-user or per-device configuration to perform.
We were happy Mozy Enterprise customers, but when they were purchased by Carbonite we evaluated many solutions. Druva offered better Windows integration than Carbonite and better licensing, pricing, and simplicity compared to the other solutions. Around the same time, we were dissatisfied with our Unitrends hybrid on-prem appliance/hosted NOC DR solution. This was a good opportunity to look at other options. The network and endpoint teams separately liked Druva's respective platforms, and we were able to combine these services into 1 vendor.
Do you think Druva Data Resiliency Cloud delivers good value for the price?
Yes
Are you happy with Druva Data Resiliency Cloud's feature set?
Yes
Did Druva Data Resiliency Cloud live up to sales and marketing promises?
Yes
Did implementation of Druva Data Resiliency Cloud go as expected?
Yes
Would you buy Druva Data Resiliency Cloud again?
Yes