Item: Dynamic Yield
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Dynamic Yield is a great tool to personalize customer journeys and improve conversion rate. We use it mostly for Product recommendations and A/B testing. With an amazing support from Success Manager we were able to achieve Revenue growth from Product Recommendations testing and learn which content works the best. In addition, tool helped to improve conversion rate via social proof and various A/B tests on PLP and PDP

Pros and Cons

Amazing support and Training
Platform is easy to use
Perfect for Product recs, A/B testing

Might be expensive for small business
Limited metrics
Web Dev needed

Return on Investment

Product recs
Social proof
PLP; PDP tests

Alternatives Considered

Coveo Qubit

Key Insights

Do you think Dynamic Yield delivers good value for the price?

Not sure

Are you happy with Dynamic Yield's feature set?

Yes

Did Dynamic Yield live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dynamic Yield go as expected?

I wasn't involved with the implementation phase

Would you buy Dynamic Yield again?

Yes

Likelihood to Recommend

I would definitely recommend DY tool for any company who want to to improve conversion rate through personalization and A/B testing

Support Rating

Gal, Our success Manager has been absolutely amazing. I had a very small team during peak and she went above and beyond to help us to use the tool at his full capacity

Dynamic Yield Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Great tool for CRO

Overall Satisfaction with Dynamic Yield