Item: Dynatrace
Rating: 10
Author: Shawn Killeen

Use Cases and Deployment Scope

It is being used to provide root cause findings and to prevent issues from taking systems down so users are not inconvenienced from an outage. the real user monitoring is outstanding, being able to reply want user did on web app is great. And being able to create conversion goals to show business their money value is awesome.

Pros and Cons

Session replay to show what users did
Easy of integration with API
Management of zones and groups

Intregration with CA Products
integration with F5

Return on Investment

So far I have only seen a positive in return of freeing up time of users to spend time elsewhere

Alternatives Considered

So much more details in all discovery and the root cause is invaluable#

Support Rating

The chat feature is create and our support guru Nathan is the king of knowledge

Key Insights

Do you think Dynatrace delivers good value for the price?

Yes

Are you happy with Dynatrace's feature set?

Yes

Did Dynatrace live up to sales and marketing promises?

Yes

Did implementation of Dynatrace go as expected?

Yes

Would you buy Dynatrace again?

Yes

Other Software Used

Xtraction for CA Service Management, CA Service Desk Manager, CA IT Asset Manager

Likelihood to Recommend

Finding the load blocks with our applications and the F5 load balancer. monitoring applications in cloud and in our on netwook, and also able to create conversion goals to show where the money is going

Changing Monitoring

Overall Satisfaction with Dynatrace