How Dynatrace has helped us
February 07, 2020

How Dynatrace has helped us

Nick Martin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dynatrace

Dynatrace is being used in infrastructure and operations department. It's used to address coding issues as well as issues caused by the Oracle Weblogic infrastructure. We also have some insight into database calls and problems with queries. Dynatrace has helped with diagnosing countless issues with its root cause leading to problem resolution.

Pros

  • User session analysis is fantastic.
  • Root cause analysis has been extremely accurate.

Cons

  • Cost.
  • Cost.
  • Time to resolution for issues has been greatly reduced.
  • Giving details to developers using Dynatrace to help with problems is extremely valuable.
Unsure as I was not a part of the initial POC for Dynatrace. Dynatrace was already deployed before I was employed. I wish that I could provide more detail into the differences, but I have not had the chance to review what was offer with Cisco's product.
I like that support is available 24/7 and through the application itself as Dynatrace provides live text functionality. It is very helpful for quick questions about the product itself and how to format some of the data to be more meaningful. There doesn't seem to be an issue that Dynatrace was not able to provide support with, when asked.

Do you think Dynatrace delivers good value for the price?

Yes

Are you happy with Dynatrace's feature set?

Yes

Did Dynatrace live up to sales and marketing promises?

Yes

Did implementation of Dynatrace go as expected?

Yes

Would you buy Dynatrace again?

Yes

Dynatrace is well suited for reviewing customer complaints with your particular applications. Its user session record feature has helped with countless problems reported and allowed us to make changes to provide a better experience to our customers. We are ecstatic about the value provided with the tools available to us.

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