Item: Dynatrace
Rating: 8
Author: Verified User

Overall Satisfaction with Dynatrace

Use Cases and Deployment Scope

Proactive monitoring for business transaction that able to monitor upstream and downstream business transactions that impacting customer transactions
Consolidate noisy alerts and able to determine the actual root cause and impact.
Easy to navigate dashboard that provide pure paths and service flow modelling of the entire business transactions and engage the right support group to manage the incident mgmt promptly.

Pros and Cons

Pros

Automate Service to Service Modelling and Transactions
Proactive Application service monitoring to derive the impacted transactions
Log Monitoring that able to correlate with the Alerts.

Cons

Require Technical Skills and Understanding of the Application Services Flow
Developer requires to incorporate the monitoring in place for before Operation able to understand the error been trigger.

Return on Investment

Improve deployment time and incident when moving new features or capabilities
Quick Root Cause Analysis and provide all the require information to troubleshoot and provide resolutions

Usability

Single agent deployment that able to capture multiple monitoring by adding or turning on the feature quickly.
Able to identify those intermittent issues with ease as their session replay and Davis able to capture any changes to the system performance quickly.

Alternatives Considered

New Relic, AppDynamics and Datadog

Single Agent deployment
AI analysis that provides insight discovery and pure path
Able to analyst performance data quickly and next hop.

Key Insights

Do you think Dynatrace delivers good value for the price?

Yes

Are you happy with Dynatrace's feature set?

Yes

Did Dynatrace live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dynatrace go as expected?

Yes

Would you buy Dynatrace again?

Yes

Other Software Used

BMC Helix Client Management, BMC Helix Discovery, Splunk Enterprise

Likelihood to Recommend

Best :- for those have complicated Business Service Model that transverse to multiple services with High Customer transaction that difficult and time consuming to find.

Least :- Infrastructure monitoring as there are many better availability tools in the market that can do similar or better

Using Dynatrace

Users and Roles

200 - Operations - Manage Day to Day Application Operations to monitor any issues before customer complaint.

Delivery - Ensure any new code deployment to production has the less impact and roll back immediately during Testing / Production on the code that causes these issues

Manage Services - as part of the L1 and L2 support troubleshooting to assist the operations team

Support Headcount Required

2 - Require understanding the current issues and gaps and how to place Dynatrace into monitoring them more effectively and customize or any other addon that require to have a full observability view.

Business Processes Supported

Understanding of the service impact before customer complaint and resolved it quickly
Able to identify where the incident path is with a clear Incident Management and Root Cause

Innovative Uses

Tracks expire SSL certs that relate to outages and create an alerts 7 days prior
Monitoring of 3rd Party transaction that not loading and causing blank screen to our portal

Something becomes truly beneficial when you understand its value and know how to use it effectively

Modules Used