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Intelligent virtual colleague
August 11, 2020

Intelligent virtual colleague

Fatima Cielo Cancel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Echobox

We use Echobox in managing our social media accounts, specifically Facebook and Twitter. I work in a news organization. We are the oldest broadsheet in the Philippines. Unlike our competitors, we started our digital presence late so our online and social media team is small -- 9 people. We post several links of our stories on social media a day. We make sure that we limit our posts per hour so as not to flood the social feeds of our followers. We used to do it manually, meaning we have to wait for minutes or sometimes an hour or two before we resume sharing stories on social media. It required so much time and effort. Now, we just post it via Echobox and we saved so much time. We can focus on other tasks without worrying too much. Echobox is very intelligent. We treat it as our robot colleague.
  • Echobox knows the best time to post content.
  • You can schedule posts.
  • You can post simultaneously on different platforms.
  • We've been locked out of Twitter several times because of Echobox.
  • When Echobox posts fail 5 times, Twitter will lock your account.
  • There should be an option where you can rearrange the order of photos when you upload multiple photos.
  • No negative impact so far.
Echobox is the first product of its kind that our company has used.
When we have questions or problems, we always get fast support. Echobox people are all so friendly and reliable. They are always eager and willing to help. They are patient and will walk you through your problems, may it be small or big. They are always ready to assist clients.

Do you think Echobox Social delivers good value for the price?

Yes

Are you happy with Echobox Social's feature set?

Yes

Did Echobox Social live up to sales and marketing promises?

Yes

Did implementation of Echobox Social go as expected?

Yes

Would you buy Echobox Social again?

Yes

Echobox is helpful for small companies or companies with minimal manpower. Echobox is easy to use, convenient, reliable. Echobox can actually replace a team of 4 people. You just need one person to monitor it and Echobox will do the job for you. Just log-in and schedule post based on your liking and it will deliver. Very easy.