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eClinicalWorks is widely used by healthcare organizations for its electronic medical record system, allowing them to efficiently track …
Overview
What is eClinicalWorks?
eClinicalWorks headquartered in Westborough offers their EHR / EMR solution, which can be upgraded to a full practice management solution at higher pricing tiers.
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Popular Features
- Templates (23)4.343%
- E-prescribing (23)3.131%
- Charting / document management (25)2.929%
- Workflow automation (23)1.616%
Pricing
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Unavailable
What is eClinicalWorks?
eClinicalWorks headquartered in Westborough offers their EHR / EMR solution, which can be upgraded to a full practice management solution at higher pricing tiers.
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- No setup fee
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
PRISMA the eClinicalWorks Health Information Search Engine (Demo)
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Welch Allyn® Diagnostic Cardiology Suite™ ECG and eClinicalWorks Web Demo
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Connex Cardio ECG and eClinicalWorks Web Application Demo - US English
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Welch Allyn® Diagnostic Cardiology Suite™ ECG and eClinicalWorks ECG Demo
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Connex Cardio ECG and eClinicalWorks Desktop Client Demo - US English
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Scribe Demo- Video 2 Dragon Tutorial
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What is eClinicalWorks?
eClinicalWorks Video
Introduction of eClinicalWorks
eClinicalWorks Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
eClinicalWorks headquartered in Westborough offers their EHR / EMR solution, which can be upgraded to a full practice management solution at higher pricing tiers.
Reviewers rate HIPAA compliance highest, with a score of 8.
The most common users of eClinicalWorks are from Mid-sized Companies (51-1,000 employees).
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(51)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
eClinicalWorks is widely used by healthcare organizations for its electronic medical record system, allowing them to efficiently track patient medical information. With its user-friendly interface and robust features, eClinicalWorks has become an essential tool in hospital clinics for patient documentation and overall population health. Multiple providers have found great value in the integration of eClinicalWorks with Dragon Medical, with over 90% of them using it for dictation purposes.
Across a multi-specialty facility with more than 130 providers spread across 27 locations, eClinicalWorks has proven to be a reliable solution for electronic charting of patients. Primary care providers specifically benefit from the software's templating capabilities, allowing them to streamline their workflows and improve efficiency. Additionally, organizations are eagerly looking forward to utilizing the new telemedicine module of eClinicalWorks, which promises to enhance accessibility and patient care.
In smaller practices like a two-physician specialty practice and an audiologist's office, eClinicalWorks serves as a comprehensive electronic medical record solution. It empowers these practitioners to seamlessly manage patient records and improve overall practice efficiency. As healthcare continues to evolve, eClinicalWorks remains a vital tool for healthcare professionals seeking reliable and intuitive EMR solutions.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
October 13, 2021
An EMR solution that no longer delivers on its promises, and has extremely sub-par support
eClinicalWorks is an EMR (electronic medical record) system that we are required to use for tracking patient medical information.
- Stores patient medical records
- Works on multiple types of devices (PC, iPad, mobile device)
- Allows for use via a web interface with controls on IP addresses for access
- [In my experience] the support is atrocious.
- Policy changes by their upper management are applied and enforced on the end user with no warning or input
- [In my opinion] most updates focus on more manual labor, rather than automation of processes
- [In my opinion] integration with other systems is non-existent or clunky.
- [In my experience] resolution to problems typically takes a significant amount of time, usually in a later upgrade, which itself provides more problems.
- Meet compliance requirements (Meaningful Use, MIPS/MACRA)
- Store patient information in a meaningful way and provide access to it at all times
- Integrate with other systems to provide the maximum amount of patient information available.
- Be user friendly and automate manual processes
70%
7.0
28%
2.8
N/A
N/A
41%
4.1
37.5%
3.8
20%
2.0
- Been able to meet requirements for MACRA/MIPS and Meaningful Use
- System Availability and speed has not been great, which as caused loss of revenue
- There are a lot of manual processes we've been forced to do which increase staffing and thus cost
When we did the evaluation (about 10 years ago now) eClinicalWorks had a similar featureset, but was designed as a modular cost platform, so if you had certain features you could choose to add them, or not add them which then impacted the total cost. Most of the other products were not mature enough (at the time) or were so outwieldly expensive that they were not evaluated. We ended up getting a deal through a partner which made the eClinicalWorks licensing more palatable, so we went that way.
Now, while NexGen and Allscripts remain very expensive, and other users we know state these two continue to be problematic to use, Aprima has been purchased by CGM, and appears to be quite usable.
The problem with EMRs ultimately is once you're set up with one, you aren't able to transition to another one without a serious amount of time, effort and money.
Now, while NexGen and Allscripts remain very expensive, and other users we know state these two continue to be problematic to use, Aprima has been purchased by CGM, and appears to be quite usable.
The problem with EMRs ultimately is once you're set up with one, you aren't able to transition to another one without a serious amount of time, effort and money.
255
Providers, nursing staff, business office, transcription, lab, etc
2
Troubleshooting, as their staff tends to have minimal amounts
Time, to allow their staff to log into your system, for you to show what you have to log into their portal first.
Basic medical knowledge to understand and work through medical concerns and explain information regarding it.
IT skills to deal with concerns regarding network connectivity, installing applications and the like.
Time, to allow their staff to log into your system, for you to show what you have to log into their portal first.
Basic medical knowledge to understand and work through medical concerns and explain information regarding it.
IT skills to deal with concerns regarding network connectivity, installing applications and the like.
- Provide excellent patient care
- Coordinate care with other practitioners
- Accurate track and diagnose medical conditions
- in-person training
There is no option for premium support, only base support.
Yes
Rarely. Usually bugs are rolled into a "resolved in the next update" but often times that takes months or longer to happen. Often times they are not followed up on, and so there's no ability to track where the process is, and if you ask your account manager or support technicians they usually just tell you "it's a bug and will be fixed in a future update" but never have any specifics or ability to tell you when or what the fix will be.
No. Going live with the product was a complete fiasco. There was months of planning, and the weekend we were going live we were suddenly told of things we hadn't done that needed done. The week of go-live the trainers seemed relatively unable to help the staff adjust.
Updates tend to be extremely problematic, and new regulations and changes typically are handled as inefficiently as possible, and most of the time when we ask for feature changes to help remove manual processes, we are referred to the "workflow", which is a manual process.
Medical record systems should be designed to make the workflow streamlined for the provider, to make for excellent care of patients. eClinicalWorks makes it as cumbersome as possible, to the point where a paper chart would be just as effective, and much more reliable.
Updates tend to be extremely problematic, and new regulations and changes typically are handled as inefficiently as possible, and most of the time when we ask for feature changes to help remove manual processes, we are referred to the "workflow", which is a manual process.
Medical record systems should be designed to make the workflow streamlined for the provider, to make for excellent care of patients. eClinicalWorks makes it as cumbersome as possible, to the point where a paper chart would be just as effective, and much more reliable.
- Use the system consistently with good performance
- Provide excellent patient care
- Getting mediocre support
Yes
The mobile interface works about as well as the installed desktop version. The same problems apply. The speed is atrocious, which they cannot seem to figure out why, or seem unable or unwilling to change. They state that they want to make things more accessible, but they do so using their own featureset, so the ability to integrate with other remote user solutions, especially those that provide better security are completely limited based on their preferences. You are also unable to get any form of performance reporting or assurances, as they neither provide or allow for anything of the sort.
September 01, 2021
eClinicalWorks
Score 1 out of 10
Vetted Review
Verified User
It is used by the entire organization.
- The note layout is efficient and easy to read.
- The software is pretty. It has a lot of nice colors that are pleasing to the eye.
- We like the sticky notes on top of the chart where we can input individualized information about each patient.
- [In my experience] customer service is non-existant. You ask for simple things and their answer is always, "it cannot be done". Meanwhile, your medical assistant figures out how to do it while you were on the phone with the tech.
- There are a lot of features, bells, and whistles, many that I'm sure would be useful. Unfortunately, nobody in eClinicalWorks knows how to use them, so these features are unusable.
- [In my experience] this is an IT's heaven and a physician's nightmare. It can take 11 clicks just to refill a patient's medication.
- There will be unexpected updates to the program and every time that happens something that was functioning before will no longer function anymore. Then you and your staff will spend endless hours on the phone trying to get someone to fix it.
- [I believe] they don't care about their customers. Your complaints about how much time your staff is spending trying to get support will fall upon deaf ears.
- [In my experience] things will suddenly malfunction and you will have no idea until you get an angry call from a pharmacy or another office saying your faxes have not come through for weeks.
- With every update, they add more clicks. For example, when you are refilling medications there is no easy way to see the latest labs. That takes 4 extra clicks. Furthermore, if you review the labs and need to send a copy to the primary care physician you must exit the screen, find out who the primary care physician is, come back to the lab screen, make a few extra clicks to manually select the primary care physician, then hit send. Their default to forward the labs somewhere is back to the lab, which may make sense to IT, but not to most healthcare workers.
- The note is pretty
- There are sticky notes
20%
2.0
38%
3.8
N/A
N/A
9%
0.9
N/A
N/A
N/A
N/A
- Over the years it has slowed me down enough to see 2 fewer patients per day. That is a loss of revenue.
No other products
Score 1 out of 10
Vetted Review
Verified User
We use eClinicalWorks as our electronic medical record [at a] two physician specialty practice with a third professional (audiologist) all using this software.
- Access to patient's records - obvious lack of file and charts; transportable ; multi user synchronous access
- Produces clinical note as end product that is organized and "readable" as opposed to the gibberish output of many EMR's that look like a poorly formatted FORTRAN printouts
- CLick, click ,click,click ,click,click ,click,click ,click,click ,click...OK, now you can enter something...WAY TOO MUCH MOUSE WORK FOR SIMPLE DATA ENTRY. Software engineering completely not user friendly.
- As a physician, if a medication has been entered erroneously by a staff member and I discover it, I cannot amend it within the medication section - a horrible feature.
- Navigation is terribly cumbersome...I mean terribly ..had to have steroid injections in my elbow due to the development of "mouse elbow" from overuse due to excessive clicking to navigate - still painful physically and mentally.
- Only one active screen can be accessed at a time ..spend your precious time opening and closing the same windows constantly ..this is 2021..software available for nothing has better navigability.
- Forces documentation to be their way or the highway in term of entry format; cannot reasonably transcribe a comprehensive plan narrative without making it look like an afterthought under the title of "other" - forces compartmentalization even when not desired.
- ABSOLUTELY THE WORST CUSTOMER SUPPORT.... EVER...ANYWHERE
- They conduct "upgrades" without warning that sometimes cripple your operation and in the latest, remove functionality and introduce restrictions that don't allow you use a large number of punctuation characters ...even in a free text narrative. Absurd.
- Could go on but you get the picture.
24%
2.4
38%
3.8
N/A
N/A
17.77777777777778%
1.8
30%
3.0
20%
2.0
- Have never recovered to previous profitability after starting ECW
- Now can only think about how long until I can retire so I don't have to deal with this software
- Price of software continue to escalate every year
I was attracted by the final note format of ECW. I said then and still say that most EMR's clinical notes are terrible to try to read and follow in orderly fashion by comparison...BUT the devil is in the data entry and that is where "you live" as a clinician. Incredibly frustrating software because of inflexibility and restrictions of multi level data fields that can only be opened one at a time (i.e. no "toggling" between windows... ooen read and close...then reopen other data entry window....then close and repeat if you need to refer back to original window of data. This applies throughout the software and is due to its reliance on SQL architecture from what I have been told). Kills productivity.
Yes
No. Without warning we were locked out of access on all PCs still operating on windows 7 pro. Most of these were in exam rooms and used for record review in real time and were not mission critical for data entry but nevertheless should have been explicitly warned of this so that a deadline could have been anticipated at least a week or two in advance.
"upgrade" also eliminated our ability to manipulate documents easily to extract text and place in the active clinical notes, such as radiology report notes that are included in narrative of patient history. Previous ability was using an "old" microsoft product but ECW did not find a comparable replacement software to use, so we are now struggling with loss of this function... NOT AN UPGRADE. New timeout restrictions log users out after what seem like only a few minutes ..EVERYONE in the office is complaining about rapid lockouts and having to login repetitively ..another productivity killer. The re-login process also is ridiculous, sometimes requiring UP TO 4 sequential logins in a row to get back in. It is absurd.
"upgrade" also eliminated our ability to manipulate documents easily to extract text and place in the active clinical notes, such as radiology report notes that are included in narrative of patient history. Previous ability was using an "old" microsoft product but ECW did not find a comparable replacement software to use, so we are now struggling with loss of this function... NOT AN UPGRADE. New timeout restrictions log users out after what seem like only a few minutes ..EVERYONE in the office is complaining about rapid lockouts and having to login repetitively ..another productivity killer. The re-login process also is ridiculous, sometimes requiring UP TO 4 sequential logins in a row to get back in. It is absurd.
- none
- none - I have learned not expect anything pleasant
No
No
September 17, 2020
eClinicalWorks
eClinicalWorks is used in the hospital clinics as the EMR. It is used for patient documentation and for overall population health.
- They do have good software.
- Providers like the ease of use.
- The documentation can be adapted to the practice.
- Customer service is not good.
- The product is expensive.
- Telemedicine software needs improvement.
N/A
N/A
68%
6.8
N/A
N/A
74%
7.4
77.5%
7.8
73.33333333333333%
7.3
- I think it has had positive impact as far as capturing procedures and visits.
- I do not think it is value based.
- I think the costs are excessive.
I think eClinicalWorks and Evident are similar. eClinicalWorks has the better software. Evident has the better customer service. I think Cerner stands out above both.
September 26, 2016
An Admin and Tech view of eClinicalWorks Review
We are a multi-specialty facility with over 130 providers in 27 locations and we use eClinicalWorks (eCW) as our EHR system. We are also looking forward to start using the new telemedicine module of eClinicalWorks. Most of our primary care providers are super users when it comes to using templates. Over 90% of our providers use Dragon Medical for their dictation and they are happy for its integration with eCW.
- Our providers really love the functionality of the right chart panel as they are building their progress note
- Flexibility of building templates
- Integration of Dragon Medical with eCW
- the Chronic Care Module is the most frustrating module we have seen in eCW. Providers can't bring the note from CCM to the progress note without locking one or the other
- Not being able to open multiple windows. The lack of this functionality is the major complaining point
- Each small task is being a paid service.. we would rather see in our customer support agreement upfront. These various fees really upsetting administration.
N/A
N/A
N/A
N/A
N/A
N/A
90%
9.0
90%
9.0
90%
9.0
- I will just share one area that our organization saw the ROI in a very short time period. That is the elimination of a dictation service for most of our specialty group doctors when we introducec Dragon Medical. This functionality brought a tangible benefit and a significant ROI in a short time period.
At the end of the day, the EHR systems do many things similarly. How each system does things may vary, but what stands out to the providers, clinical team and administration are the following few things. The providers and clinical team want to have an ease of use in the application and customer support when things are not working as designed. From the administration point of view, cost may be the top on the list. In my opinion and observation, eCW provides the ease of use, and the great support to the clinician without breaking the pocketbook of the organization.