Overall Satisfaction with Emburse Chrome River
We use Emburse by Chrome River to report and manage purchases made through credit cards. Emburse captures receipts, helps to code the expense to the proper division and cost type, and uploads the expense data into our ERP. Emburse is used by any credit card used within our entire organization.
- Receipt capture.
- AI to help code expenses.
- Integration with our ERP.
- Hiccups with integration.
- Faster receipt upload times.
Although I haven't been involved in every step nor do I manage the day-to-day processes, I do use Emburse on a regular basis to code and submit expense reports. I find the user interface to be fairly easy to use and our field crews seem to have picked up on it as well.
I would knock off a point or two due to our issues while integrating. However, the Emburse customer support team worked hard and was able to help us resolve our issues, adding a point or two back. We have communicated with their support team from time to time to ask questions or get input and have received good support.
I feel like Emburse is suited for companies with a moderate amount of credit card users and a moderate amount of credit card purchases. I tend to be skeptical of any company's capabilities. As such, I wonder if a large organization would experience problems. So, I feel like a small to medium-sized organization benefits most from Emburse.