Emburse Chrome River Expense is Excellent!
November 13, 2021

Emburse Chrome River Expense is Excellent!

A. Jeffrey Rosen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Emburse Chrome River

Emburse Chrome River Expense is used across the whole organization to track Procurement and two types of Travel credit card programs. Our company has had issues in the past with paper submissions, and we are now able to receive soft copy, electronic submissions that are much easier to review and to be audited by the several entities that need to see and audit expense reports.
  • Scan supporting documentation from mobile phone
  • Electronic routing to supervisor for review/approval
  • Email routing for easy supervisor review/approval
  • Faster processing than previous manual method
  • Ease of moving from test instance to production
  • Address occasional issues logging into Help Desk
  • Customization of working in interface
  • positive: improvement in submission audit capabilities
  • positive: improvement in timeliness and completeness of submissions
  • negative: some hesitancy by cardholders to make the change to new method
Our users have had some issues with the existing online training that Chrome River makes available. Namely, it has been difficult to get our population of users to self-train. We have had to set up individualized training in addition to the online materials, which I thought should be sufficient. The materials that are available are excellent and extensive.
Implementation and post-implementation support and attention to detail have been excellent. Chrome River Help Desk responsiveness is also excellent. There have been occasional delays to Help Desk tickets. Access to the Help Desk has also been an occasional issue with credentials not working, and then there have been problems/delays regaining access.
Emburse Chome River is excellent for travel because travelers can capture receipts and other documentation while in transit, and then, upon returning from the business trip, can easily complete and submit their Expense Report. It is less suited in our instance for Procurement Card activity, because our parent company requires that we use their coding system, so Emburse Chrome River Expense is mainly useful in that case for collecting submission supporting documentation.