Emburse Chrome River Review
April 08, 2022

Emburse Chrome River Review

Farzad Ghorbani | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Emburse Chrome River

We use Emburse Chrome River to process our expenses and invoices. The business case is to provide an automated solution that has security protocols in place for approvals. Additionally, reporting needs to see trends.

Pros

  • Detailed approvals
  • Easy navigation
  • Performance

Cons

  • The way approvals are managed
  • Reporting performance and options
  • Lacking basic functions with their updated Mercury platform
  • Increase visibility to expense spend
  • Increased security
  • Improved processes
Chrome River is super easy to use. The screens, boxes, and buttons are all laid out easily. If you are missing something the system will tell you. There is little training involved out of the box. Depending on your customizations you may need to create training documents to ensure users are filling their expenses and invoices out properly.
Support is really good especially when you are assigned an Emburse admin to help. This admin is assigned to you for your specific needs and can help troubleshoot issues, answer ad hoc questions and get ticket processes ahead of schedule. Logging tickets within their help desk is also easy to use and you get timely feedback.
Chrome River has a great team to work with, their ticket logging system is easy to use. The CR application itself is easy to use and navigate, has an easy learning curve, and has a lot of options for routing and approvals.

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