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Moving from paper-based process to global harmonized digital and workflow-based process.
Updated April 11, 2022

Moving from paper-based process to global harmonized digital and workflow-based process.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Emburse Chrome River

Chrome River [EXPENSE] is today used in 5 countries and there in 10 entities in APAC and EMEA with more than 6,000 users. We went from
a paper-based process to a global harmonized digital and workflow-based
process. We are using pre-approval and expense reports and have installed a fully automated transfer / posting into SAP.
  • Upload of receipts with OCR
  • Credit card feed
  • Connection to Cytric travel and integration of travel data
  • Payment via vendor accounts in SAP
  • Easily to learn, no intensive training needed
  • Digital archiving
  • PDF report
  • Approval workflow
  • Auditor function
  • European legal requirements
  • Chrome River [EXPENSE] was generating savings in the accounting department
  • No storage for paper receipts needed
  • Users get earlier reimbursed
Chrome River [EXPENSE] is available via APP and web browser. Training effort is low and more driven by company rules than Chrome River [EXPENSE]. System can be entered via SSO. Expense reports are intuitively entered. Approval is additionally possible via mail and the approver does not even need to enter the system. Everything can be checked via the mail.
Chrome River [EXPENSE] is globally deployable. Furthermore, a good connection between cytric Travel and Chrome River [EXPENSE] is available and working smoothly. Additionally, travel data are transferred into Chrome River [EXPENSE]. We installed a connection to our credit card provider. Chrome River [EXPENSE] fits best in our IT landscape and we detected a better connection to SAP than competitors.
Support team can be contacted by opening a case in salesforce. Within this tool you could always track the status of the case. Nevertheless, sometimes it takes some time until we get a solution. In general, they are fast and supportive. For some cases we have a delay because of different time zones.
Pros:

Chrome River [EXPENSE] is an easy to learn travel expense tool. Training effort is limited. Compliance
rules are guiding the users to correctly upload and enter receipts, which are
already uploaded and recognized via OCR during the business trip. Uploading can
easily done via APP, mail or receipt gallery. There is no need for storing
paper. Chrome River [EXPENSE] is supporting digital archiving. Interfaces to SAP are
working smoothly and the effort for installing was minimal.

Con:
We
would prefer, if the accountants / auditors could change / adapt the expense
report by themselves. Entries / information for which traveler's are not the
experts like expense types, VAT or other income related stuff should be
possible to change without return and starting the approval process once again. Standard PDF report gives room for improvement.

Using Emburse Chrome River

6000 - Everyone who needs to get a reimbursement of expenses, irrespectively if they are paid via a business trip or not, is using Chrome River EXPENSE. For blue colour workers, delegates are setup which enter the receipts on behalf of them. Approvers can also be located outside the own company. Therefore, nearly every business function is using Chrome River EXPENSE.
4 - The skills are similar to those used for SAP Finance support. We are regionally setup and therefore, we have two in EMEA and two in APAC. Of course they need to be able to analyze problems, train users and could set up compliance rules with little programming knowledge. There is no need that they have IT background. Ours have business background.
  • expense report reimbursement
  • other expenses reimbursement
  • pre-approval of travel
  • re-imbursement of HR related expenses, esp. in APAC
  • Pre-approval
  • Extended analysis of travel behavior and expenses
  • Analytics
We are happy how we setup the process
Amadeus cytric Travel & Expense Management, Microsoft 365 Business Premium

Evaluating Emburse Chrome River and Competitors

Yes - Cytric expense as it cannot be rolled-out globally. SAP Concur for the same reason. Our goal is to implement a global end-to-end solution, i.e. Cytric travel and chrome river.
  • Price
  • Product Features
  • Product Usability
We were searching for a global end to end solution, which can be used in all regions. The price was our second criteria.
We would not change it.

Do you think Emburse Chrome River delivers good value for the price?

Yes

Are you happy with Emburse Chrome River's feature set?

Yes

Did Emburse Chrome River live up to sales and marketing promises?

No

Did implementation of Emburse Chrome River go as expected?

No

Would you buy Emburse Chrome River again?

Yes

Emburse Chrome River Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Support understands my problem
Quick Initial Response
None
We have a contract about Emburse Soludion Administrator. This helps if we need changes for already live entities. As we a live now in eleven countries and lern more and more about Chrome River this additional service is very helpful as we can add new features / functionalities to those entities without additional costs.