All the Features You've Been Seeking ... at a Bargain Price!
October 25, 2023

All the Features You've Been Seeking ... at a Bargain Price!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Emplifi Social Commerce Cloud

Currently we utilize the UGC and Ratings & Reviews with Emplifi. The UGC platform is easy to use with multiple options for obtaining/soliciting/scraping content. There are plenty of options for tagging (general and product specific) which is helpful for display. The Ratings & Reviews platform has performed fine; its features are very basic and we've had only a few issues over the years.
  • The UGC platform is intuitive and easy to use
  • The UGC platform offers multiple methods for obtaining content
  • The UGC platform makes it easy to implement galleries in emails
  • The Ratings & Reviews platform is not very intuitive to use
  • Help tickets are not always treated with urgency
  • Ratings & Reviews have increased user trust on our website
  • The ability to send Review Solicitation Emails (RSE) has increased our review count
I have only used the Ratings & Reviews and the UGC arms of the cloud suite, but both have been fairly intuitive. The UGC does not always update in real time and I have had glitches with repeated content and/or scraping from certain social media platforms.
Emplifi seems to offer very standard products at a lower price than competitors.

Do you think Emplifi Social Commerce Cloud delivers good value for the price?

Yes

Are you happy with Emplifi Social Commerce Cloud's feature set?

Yes

Did Emplifi Social Commerce Cloud live up to sales and marketing promises?

Yes

Did implementation of Emplifi Social Commerce Cloud go as expected?

Yes

Would you buy Emplifi Social Commerce Cloud again?

Yes

The products in the Commerce Cloud suite are all different and would be best suited for a smaller sized company.