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User Review: "Entrinsik Informer ROCKS!"
https://www.trustradius.com/business-intelligence-biEntrinsik InformerUnspecified8.284101
Stephanie Holliman profile photo
Updated March 18, 2015

User Review: "Entrinsik Informer ROCKS!"

Score 10 out of 101
Vetted Review
Verified User
Review Source

Software Version
v 4.4.1
Modules Used
Informer & Informer Dashboards

Overall Satisfaction with Entrinsik Informer

Our institution uses Entrinsik Informer across the whole institution. It is used primarily to allow end-users of data the ability to create and manipulate data when & how they need. Prior to Informer, our end-users were not able to get data when they wanted it. Also, the ability for them to run a live excel spreadsheet, rather than operate inside Informer has alleviated any user trepidation about their ability to run reports. Training has been lessened - once a user is trained on live excel specifics, they will run any other Informer report without hesitation.
  • Ease of use
  • Ability to export analytics
  • Ability to join files with a common key, making reporting applicable to specific data questions
  • I'd like to see Entrinsik expand its menu of scripts that are provided for use.
  • I'd also appreciate an expanded how-to manual as a pdf on calculated columns and dashboarding.
iStrategies, Blackboard Analytics, Synoptics (to name a few) & Entrinsik Informer far surpasses the others.
There is no reason to change - we have not had any bad experiences with the product or the company.
  • Better end user data utilization
  • Faster turnaround on data requests
Ellucian (Datatel) did not allow users to join files based on a common key. THIS was a huge selling point in selecting Informer. Also, the cost and the ability to quickly deploy the product to users was a big plus. Our Information Technologe department was sold when they learned they didn't have to worry about end users modifying any data in the Datatel system and that security could be controlled. Finally, in using Entrinsik Informer, CUSTOMER SERVICE is OUTSTANDING!

Entrinsik Support

Support

10
Entrinsik always answers emails, provides a discussion forum, and webinars to their users. They treat us as part of the company and encourage conversations with them & other users.

Entrinsik Informer Customer Support Pros and Cons

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None

Premium Support

No - I don't think this is an option - Entrinsik is VERY customer oriented - we haven't had an issue go unresolved. We have paid for more training as we expanded our techical expertise on campus, but we didn't expect to get free training 4 years into the product usage.

Bug Resolution

Exceptional Examples of Entrinsik Informer Support

Our IT person assigned to maintain Informer on our local server has received the wrong version for our system before. This may have been our fault in selecting the wrong one, but Entrinsik is quick to email or call to help correct the problem and we have never "lost" any of our materials.