Item: Epicor Kinetic
Rating: 8
Author: Ray Cuny

Use Cases and Deployment Scope

Epicor ERP covers the entire company. From office personnel to shop floor employees. Epicor addresses all the day to day functions from entering quotes/orders to scheduling how the shop floor works. Every employee uses the Epicor ERP system in some sort of way. Whether it is tracking or entering some kind of data.

Pros and Cons

Giving the users the ability to customize. This helps because everyone likes to see different things.
The scheduling Modules. The ability to global schedule gives the shop a better look at real time information.
The ability to create custom dashboards and reports. It lets a company look at information that means more to them. The standard reports don't always give the best information or the detail that is needed.

Lack of detail in reports. Some reports don't show all the detail that is needed.
The time it takes to get support. They take a couple of days to respond to issues the are a high priority
List views having too useless information in the default view. Some of the list views in some modules have a lot of useless information, but don't include some of the more useful information. This is just for our company though could be different for others.

Return on Investment

Getting better information from custom reports
Getting better information from modules because they require employees to enter more information and have more fields for them to enter information
Making some repeat processes quicker, so users can get done with tasks quicker

Scalability

The software is pretty easy to use. Things are pretty clear on how to do them and if you don't know how to do something they have instructions on how to do them or you get an error code telling you exactly what to do. I have been satisfied with my overall experience.

Post-Sale Experience

They were ok because it took them a while to get back to me if I had any questions or concerns. With that being said when they did get back to me they new exactly how to fix the problem. If they could fix the response time then the overall experience would be great.

Alternatives Considered

Vista 4

Vista 4 was a very basic system that did not require people to put in very much detail. This was ok in the earlier years of the company because our regulations weren't as strict and we weren't as concerned about the traceability of items. With our growing company we had to be better about being able to trace items, which means we had to add more information into each module. Epicor was able to provide us with what we needed.

Likelihood to Recommend

The best thing about Epicor is that almost everything can be customized to the user. This makes things easier to track, which saves people time from trying to look for items. Epicor could do a little better of a job in the standard reports and list views. Only showing information that is important to it's user

Epicor- the good and the bad

Software Version

Overall Satisfaction with Epicor ERP