There is always light at the end of the tunnel...
Updated April 25, 2019

There is always light at the end of the tunnel...

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Epicor Cloud ERP

Overall Satisfaction with Epicor ERP

It is used as a whole through the entire organization. From start to finish our team uses Epicor, it is our only ERP system that we have in place.

Pros

  • Epicor has a great dashboard and reports capabilities.
  • Easily accessible from one module to the next, very user-friendly interface.
  • Ability to setup MRP and extremely user Data Management Tool to import mass amounts of changes or updates to parts and BOM.

Cons

  • Personalizations and customizations getting lost after updates.
  • Webex's should be recommended more often for users having issues
  • More tools for users to fix own issues
  • This is an aspect I am not directly involved in.
We use a variety of dashboards to collate information and make it easily accessible. Most of our analysis is created from user-created dashboards for specific functions. This is actually something we want to master a little better before we start transitioning into the full ERP process and letting the system work for us completely.
The system helps us with our customer database and keeps everything organized for us to maneuver and access it. We, at the moment, do not utilize the scheduling and planning resources the way that it is built to be used but how we are using them does help a great deal with less paperwork and easier to deviate and adjust jobs.
I believe when the system was chosen, the president made that one of the main reasons for choosing Epicor. We previously were on-premise server base and ran into a few issues. I believe being cloud-based was a top priority simply because it offered more of a security for our company.
At first, it is difficult to convince every one of its immense capabilities but once the scalability is tapped into some it becomes easier to show and convince how well suited the system is for many disciplines. With constant upgrades and updates, there really just isn't a limit to what can be accomplished.
We have had nothing but excellent communication with everyone that works there. From the account manager to customer service, to development teams, everyone has been super helpful and willing when it comes to handling situations. The response time, at first, was a little frustrating but has improved immensely and we have been very satisfied with our overall experience.
Everyone at our organization really appreciated "made 2 manage" because of all of the quick access and some of the capabilities in accounting. So far, Epicor is much more advanced but the two can stand side by side. These two programs cannot really be compared just because it's just not fair to compare an on-site server ERP system to a cloud-based one.
Well suited for an organization running jobs for multiple sub-assemblies. If the company sets up its business practices around Epicor's ERP functionalities the process is definitely more uniform and seamless. In some cases such as our own, we made the system work according to how we were accustomed to in our old system and we have run into some obstacles because of how we manipulated it.

Epicor Kinetic Feature Ratings

8.3
Accounts payable
9
Accounts receivable
9
Global Financial Support
8
Primary and Secondary Ledgers
8
Journals and Reconciliations
8
Configurable Accounting
Not Rated
Standardized Processes
8
8.0
Billing Management
Not Rated
Cash and Asset Management
Not Rated
Travel & Expense Management
Not Rated
Budgetary Control & Encumbrance Accounting
Not Rated
Period Close
8
Not Rated
Inventory tracking
Not Rated
Automatic reordering
Not Rated
Location management
Not Rated
8.0
Pricing
8
Order entry
8
Credit card processing
Not Rated
Cost of goods sold
8
Order Orchestration
Not Rated
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
8.0
Dashboards
8
Standard reports
8
Custom reports
8
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
8.0
Role-based user permissions
8
Single sign-on capability
8
Not Rated
Award Lifecycle Management
Not Rated
8.0
Budgeting and Forecasting
Not Rated
Project Costing
8
Cost Capture
8
Capital Project Management
Not Rated
Customer Contract Compliance
Not Rated
Project Revenue Recognition
Not Rated
Not Rated
Project Planning and Scheduling
Not Rated
Task Insight for Project Managers
Not Rated
Project Mobile Functionality
Not Rated
Definable Resource Pools
Not Rated
Not Rated
Bids Analyzed and Compared
Not Rated
Contract Authoring
Not Rated
Contract Repository
Not Rated
Requisitions-to-Purchase Orders Integrated
Not Rated
Supplier Management
Not Rated
Not Rated
Risk Repository
Not Rated
Control Management
Not Rated
Control Efficiency Assessments
Not Rated
Issue Detection
Not Rated
Remediation and Certification
Not Rated
Not Rated
Transportation Planning and Optimization
Not Rated
Transportation Execution Management
Not Rated
Trade and Customs Management
Not Rated
Fulfillment Management
Not Rated
Warehouse Workforce Management
Not Rated
Not Rated
Production Process Design
Not Rated
Production Management
Not Rated
Configuration Management
Not Rated
Work Execution
Not Rated
Manufacturing Costs
Not Rated
Not Rated
Forecasting
Not Rated
Inventory Planning
Not Rated
Performance Monitoring
Not Rated
Not Rated
Proposal Management
Not Rated
Product Master Data Management
Not Rated

Comments

  • Ella (Schwartz) McKown | TrustRadius Reviewer
    Ella (Schwartz) McKown
    commented 6 years ago
    Hi Devin, Thank you for taking time to provide feedback on Epicor Eagle. We’re glad to hear the solution has proven flexible for your business. Your feedback is invaluable, and if you would like to send us an email to CustomerReferences@epicor.com, we would be pleased to receive additional comments and tell you about our customer reference program. Sincerely, The Epicor Social Team

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