Meets Our Very Specific Needs
January 06, 2020
Meets Our Very Specific Needs
Score 5 out of 10
Vetted Review
Verified User
Software Version
Episerver Content Cloud
Overall Satisfaction with Episerver Content Cloud
Episerver CMS is used across the whole organization but is mainly managed by my department - the communications department. Our entire website is run through Episerver, and each department is responsible for keeping their part of the website updated with current information, as far as making small edits (like text edits). Then the communications department oversees all of those changes and is in charge of making more involved updates (adding entirely new content, creating new pages, moving things around, etc).
- Allows many different "users" with varying levels of editing access.
- Easy to see what recent changes have been made and who made them.
- The website, including the editing portion, seems to be down quite often - so that we cannot make changes - or it allows us to make changes but then doesn't properly save them.
- Customer service and user support is lacking. We've reported problems to them, yet it never seems to get fixed.
- It allows us to set different prices for different user groups - making membership more attractive since you get better product pricing as a member.
- Making updates and changes is not very intuitive and can take a long time to complete things that should be simple tasks.
Content Author / Administrator
1,000-10,000 pages
While other CMS software like Wix and WordPress are a lot more intuitive and aesthetically pleasing, they don't have the full functionality of what we need. As mentioned, we need to have varying levels of user access, with different product price points for each group, and we need the ability to house and organize thousands of documents. This is why we went with Episerver even though it's lacking in some of the other areas.