Etrigue Demand Center
Updated January 22, 2015

Etrigue Demand Center

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with eTrigue DemandCenter

Our company uses eTrigue to do mass marketing to our large database. We hoped that marketing automation would help save our sales team time and draw in prospective clients.
  • Awesome Customer Service
  • Fast and efficient ticket support system
  • The features are not very user friendly to someone learning/using marketing automation for the first time
  • Many issues with our integration with Salesforce: By that I mean that we had several hundred contracts that are "MIA" and neither salesforce or eTrigue could resolve the issue.
  • Doesn't have the bells and whistles that some programs offer (like being able to track social media visitors well).
  • Doesn't even give our clients the option to share emails or news with people that they think would be interested. If a client forwards the email to 10 people and one person opts out, it opts out the entire chain of emails. For us this is a HUGE issue, since many of our clients are referral based. There are no options around this issue.
  • The contract auto renews. You must give 30 days notice to cancel contract.
  • We spent an entire year attempting to get our entire database integrated and mapped between Salesforce and eTrigue. The errors were on eTrigue's side. I can't say that we improved our ROI and we definitely didn't improve our lead conversion.
  • HubSpot,Marketo,Pardot,Act-On
Ultimately, we selected eTrigue because of their stellar customer service. We are a small company and it SEEMED that it would be a good fit.
At this time we will not be renewing our contract. After indepth reviews, we decided to go with Hubspot.
I wouldn't recommend this company due to many issues that we had, that shouldn't have occurred. Some issues were our fault and some were due to the system itself. This is not a system that is good for a company that had limited knowledge going in to marketing automation, training is mediocre at best. 4 hours to learn this entire system what definitely not enough time. It is far too intricate.