eTrigue - Best Customer Experience - Ever!
March 21, 2014

eTrigue - Best Customer Experience - Ever!

Terri Melle-Johnson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction

We use eTrigue through out our Global Marketing Team. Before implementing eTrigue out lead quality and lead management was random. It serves so many benefits across marketing, pr, and sales.

Pros

  • Fantastic customer support - day or night. No matter the issue or question the customer service team is ready to help. You actually can talk to a human.
  • Simplified "on demand" training sessions. Available 24/7.
  • Great template library.
  • Fast user setup and role management.

Cons

  • Features are easy to use.
  • Lead management is proving more conversion than ever before.
  • Segmentation is working seamlessly.
  • Better control over our global content.
Great value against all the top providers. Performs like the big dogs.
There is no better alternative for us. No reason to switch providers.
We are very happy with our selection of eTrigue. After reviewing and demoing the top 6 marketing automation providers, eTrigue was the ideal fit. Our Sales Manager, Pierre Moynier really went above the level of service to help me get our leadership on board. Our Account Manager, Dan Ngygen is fantastic and stays in touch to make sure our Team is happy. Our Tech Support, Charles Hilliker is experienced and helps 24/7 - and is not to techie in his dialogue. The continued support is above our expectations.

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