The automation you need for your business
April 08, 2021

The automation you need for your business

Ravi Chahar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with

Ever since I have started using, the overall lead percentage has increased. I am fond of its chatbot that acts like a human to the query to customers.
The AI-Powered assistant will be a big change in the marketing industry where people are still struggling to follow up.
Isn't it great to have an interesting email from you to all the potential clients? saves a lot of time that helps our marketing team to focus on building better strategies. In the past few years, we have faced a few issues with automated emails and interacting with people on a business site. I am glad that we could use this amazing tool.
  • I am a big fan of the AI-Powered Assistant that follows up with emails and SMS.
  • The Website Chatbot acts like a human that helps us maintain a friendly environment.
  • Asking questions to generate better leads is always a plus point.
  • The Website Chatbot is amazing, but it still needs some improvement.
  • There could be more templates for automated emails.
  • An option to integrate with more tools should be there.
  • The Website Chatbot
  • Webinar automation
  • Follow-up emails.
  • Sometimes, webinar automation.
  • For sales, it's quite responsive.
  • For marketing, it might need some updates.
  • The conversion rate has increased.
  • Intercom and Drift
Our team has used Intercom for a while but the interface didn't seem so appealing. With a new design and clear navigation, is better. The conversation is quite good with as compared to Drift.
Drift is amazing, no doubt. But seems better for our support team.

Do you think by Genesys delivers good value for the price?


Are you happy with by Genesys's feature set?


Did by Genesys live up to sales and marketing promises?


Did implementation of by Genesys go as expected?

I wasn't involved with the implementation phase

Would you buy by Genesys again?


1). If you want to save time and focus on other marketing strategies, is best for you.
2). Engaging your site's visitors is always a big deal, and the Chatbot will be helpful.
3). If you use Zapier, I suggest to integrate with it for better automation.
4). Automating customers' renewal is also there that will help you track subscriptions.
5). If you do webinars, will do wonders for you to automate.