TrustRadius Insights
HelpDesk enables users to manage tickets and issues, resulting in quick and efficient assistance for internal and external clients. With …
Starting at $19 per agent/month
View PricingOverview
What is HelpDesk?
From LiveChat, HelpDesk is a ticketing solution that customer support teams can use to optimize their communication with customers. HelpDesk's collaboration tools help teams to limit their efforts and multiply their results. HelpDesk aims to foster teamwork and simplifies the…
Recent Reviews
Leaving a review helps other professionals like you evaluate Help Desk Software
Be the first one in your network to review HelpDesk, and make your voice heard!
Get StartedPricing
HelpDesk
$19.00
Cloud
per agent/month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.helpdesk.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Competitors
- Tech Details
What is HelpDesk?
From LiveChat, HelpDesk is a ticketing solution that customer support teams can use to optimize their communication with customers. HelpDesk's collaboration tools help teams to limit their efforts and multiply their results.
HelpDesk aims to foster teamwork and simplifies the customer support process. Teams can use tagging and adding private notes to cooperate faster. All the tickets are structured in one platform. HelpDesk also provides data encryption to increase its security level.
The vendor boasts a pricing option with a single subscription plan, stating their goal is for every detail to be designed to nurture simplicity and maximize efficiency.
HelpDesk aims to foster teamwork and simplifies the customer support process. Teams can use tagging and adding private notes to cooperate faster. All the tickets are structured in one platform. HelpDesk also provides data encryption to increase its security level.
The vendor boasts a pricing option with a single subscription plan, stating their goal is for every detail to be designed to nurture simplicity and maximize efficiency.
HelpDesk Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Subscription-based notifications
- Supported: Ticket creation and submission
- Supported: Ticket response
- Supported: Automated responses
- Supported: Attachments/Screencasts
Self Help Community Features
- Supported: Internal knowledge base
- Supported: Q and A
Multi-Channel Help Features
- Supported: Email support
HelpDesk Screenshots
HelpDesk Competitors
HelpDesk Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Worldwide |
| Supported Languages | English |
Comparisons
Compare with
Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
HelpDesk enables users to manage tickets and issues, resulting in quick and efficient assistance for internal and external clients. With features such as real-time reporting and prioritization based on tags, the software is useful for managing client communication, tracking customer service-oriented support, and reporting IT issues.
Users have reported that HelpDesk has helped them improve customer support and build better relationships with their clients. The software provides an organized page for working on tickets, which saves time and makes it easy to track application status. Users can create and monitor tasks easily, automate tasks, send ready messages, write internal notes, assign different messages to different users, and use different filters to assign tickets to the team more efficiently.
Furthermore, companies have found HelpDesk's reporting tools, guest user feature, viewers' capability at a better price than other similar software such as Zendesk. HelpDesk has enabled companies to triage and track user problems related to IT issues, networking, and others effectively. It has also helped developers or clients facing network connectivity problems or other issues by providing real-time reporting. Overall, HelpDesk has played a significant role in helping businesses provide services quickly and easily while attending to all their customers' needs through effective communication management.
Based on user reviews, there are three common recommendations for HelpDesk:
- Consider trying out other ticketing systems before making a decision on HelpDesk. Users think it is worth exploring alternative options.
- Consider HelpDesk as a solution for handling all tickets and customer service processes. It is recommended by users for its ability to streamline support tasks.
- Take advantage of HelpDesk if you run a small business. Users suggest it is well-suited for small businesses in managing customer support needs.
Overall, users find HelpDesk to be an easy and simple helpdesk system that enables them to offer quality services to their customers.