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EZ Texting Review: "Just Text it and Forget it!"
https://www.trustradius.com/mobile-marketingEZ TextingUnspecified8.882101
TeraMichelle Boyland profile photo
January 10, 2019

EZ Texting Review: "Just Text it and Forget it!"

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with EZ Texting

We use EZ Texting to send out appointment reminders to our patients. We find that many people with hearing issues prefer texts over phone calls which makes perfect sense. We include the address, phone number, and appointment date and time in one easy text message. It is an added bonus to our already amazing customer service experience.
  • EZ Texting has the most amazing customer service via chat and phone. They are always able to help me when I have questions.
  • EZ Texting is really good at accepting ideas from customers and implementing them in their next website update. Whether it is adding something or removing it.
  • EZ Texting allows you to do more than just individually text. They offer group texts that you can customize based on your company need as well as the ability to set up future dates for those texts to be sent.
  • The new website look is very different from the old format. I do not like that it is hard for me to find the tab to go to in order to see my sent texts. There are just a lot of things that I don't need and more options than I care for all in one space. I wish I could customize my dashboard for my needs.
  • I want to be able to delete old exported reports but there doesn't seem to be that option.
  • I wish they would go back to the old look of the website. I know it is redundant but that is really my only complaint.
  • We have found that texting the patient that day with a reminder has cut down on the number of no-shows. Our demographic is age 65+ so sometimes they forget or have multiple appointments set up and just lose track of time and dates. Our text keeps them in the know and keeps the number, address at appointment time at their fingertips.
  • We have had an issue with EZ Texting because of their word alerts. If a patient texts us back saying that they are going to have to cancel their appointment and reschedule. The word "cancel" is picked up on by EZ Texting and they block us from being able to text the patient back. Their algorithm thinks the patient is saying cancel the ability to text them. It is very annoying, especially when these patients haven't been in to pick up their hearing aids and cannot hear us when we call.
If you have a group or base of people that you would like to reach regarding your business then EZ Texting is for you. You can upload a list of numbers or manually put them in to send whatever message you like. If you want a hub or group setting that includes work and mobile devices, this is the perfect platform for you to stay connected. If you want a system that is easy enough for your 8 year old to use then EZ Texting is for you. Now with the company that I work for, each of our messages has to be different so we cannot upload a list of numbers and just mass text. We have to enter each one individually but even with that being said, it is so easy to do with little time and effort spent. For instance, I can pull the list of patient appointments for tomorrow and go into EZ texting, copy and past my canned text for each location, input that patient's appointment time and set the text to go out at 8 a.m. the next morning even though I don't arrive to work until 9 a.m.