Overall Satisfaction with EZ Texting
We use EZ Texting to send out appointment reminders to our patients. We find that many people with hearing issues prefer texts over phone calls which makes perfect sense. We include the address, phone number, and appointment date and time in one easy text message. It is an added bonus to our already amazing customer service experience.
- EZ Texting has the most amazing customer service via chat and phone. They are always able to help me when I have questions.
- EZ Texting is really good at accepting ideas from customers and implementing them in their next website update. Whether it is adding something or removing it.
- EZ Texting allows you to do more than just individually text. They offer group texts that you can customize based on your company need as well as the ability to set up future dates for those texts to be sent.
- The new website look is very different from the old format. I do not like that it is hard for me to find the tab to go to in order to see my sent texts. There are just a lot of things that I don't need and more options than I care for all in one space. I wish I could customize my dashboard for my needs.
- I want to be able to delete old exported reports but there doesn't seem to be that option.
- I wish they would go back to the old look of the website. I know it is redundant but that is really my only complaint.
- We have found that texting the patient that day with a reminder has cut down on the number of no-shows. Our demographic is age 65+ so sometimes they forget or have multiple appointments set up and just lose track of time and dates. Our text keeps them in the know and keeps the number, address at appointment time at their fingertips.
- We have had an issue with EZ Texting because of their word alerts. If a patient texts us back saying that they are going to have to cancel their appointment and reschedule. The word "cancel" is picked up on by EZ Texting and they block us from being able to text the patient back. Their algorithm thinks the patient is saying cancel the ability to text them. It is very annoying, especially when these patients haven't been in to pick up their hearing aids and cannot hear us when we call.