EZ Texting Reviews

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
174 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Do you work for this company? Manage this listing

TrustRadius Top Rated for 2019

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-25 of 122)

Kayla Cottrell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Texts go directly to the phone, and won't get lost in the spam folder of an email inbox.
  • Recipients ability to reply to the text is very handy! We often will use it for things such as "Reply YES if you plan to attend tomorrow's lunch meeting."
  • EZ Texting customer service has always been top-notch when I call in for help or plan changes!
  • I really wish EZ Texting had the ability to use emojis and special characters. They have become so commonplace in today's society that sometimes a text looks a bit boring without them.
Read Kayla Cottrell's full review
Patricia Miller | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • EZ Texting is easy for the end-user to register.
  • Visually appealing texts to recipients.
  • The inability for end-user to remove themself from specific lists, must be done manually by an administrator.
  • Difficulty in creating forms: not very user-friendly.
Read Patricia Miller's full review
Charlene Evans | TrustRadius Reviewer
February 14, 2020

Great communication tool!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Super easy to set up and use. I played with it for about 30 minutes before I was up & running.
  • It makes it easy to create new groups. I have different attendees each time so I don't want to "clean" the list. I'd rather just create a new one each time.
  • It's a bit pricey.
  • Some of the language in the UI is not really clear. I had to figure out the terms.
Read Charlene Evans's full review
Marilyn Sheleheda | TrustRadius Reviewer
February 10, 2020

Excellent system!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • They keep track of cell numbers so there will not be duplicated texts going out.
  • We do not use it as a template message service but it's nice that they offer a template if it's the same message month to month.
Read Marilyn Sheleheda's full review
Matt Miller | TrustRadius Reviewer
February 03, 2020

Texting made EZ!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Templates.
  • Ability to text images & large text messages.
  • Would love to see it incorporate a scheduling tool like Doodle or Calendly.
  • Local phone number vs. a 6 digit code.
Read Matt Miller's full review
Andrew McLellan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Adding images and active links.
  • Delayed sending or specific times and dates.
  • Have message reply categories, so when some replies, "yes, no or maybe" they would be categorized to calculate attendance to an event.
Read Andrew McLellan's full review
Ken Young | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Easy to add people to your texting account.
  • Easy to create texting "groups."
  • Based on the usage requirements I have, I have not experienced deficiencies with EZ Texting.
Read Ken Young's full review
Joe Lowry | TrustRadius Reviewer
January 07, 2020

The clear choice for us!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Ease of keywords to quickly subscribe people to groups or topics that are important.
  • It checks each message sent to ensure that it is formatted correctly (either SMS or MMS) so the content of each message is delivered each time.
  • The UI on mobile devices is still a bit buggy. It's still usable if you know what you need to do, but there's room for improvement there.
Read Joe Lowry's full review
Kevin Greene | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Maintain text history and customer lists
  • Uptime
  • Deliverability
  • Tech support & debugging. We regularly get an error message via email that I don't understand where it's coming from.
  • API docs are a bit confusing. Why two APIs with conflicting variable names and no identifying information in the post?
Read Kevin Greene's full review
Erin Poe | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Scheduling texts
  • Allows you to put a web URL in messages
  • Messages don't have to sit in a waiting queue for a text to go out
  • Allowing images to be attached to texts
  • EZ Texting must allow all emojis to be used!! Businesses rely on this to capture an audience and to keep the audience's attention. This is my NUMBER ONE complaint
  • More room in the subject line
Read Erin Poe's full review
Shawn Kelly | TrustRadius Reviewer
November 16, 2019

1,000 members in a click.

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Information sent out quickly to large number of recipients. No loss of information due to all get the same message.
  • Recipients are able to respond with questions. This allows for addressing individual concerns or questions.
  • Contacts are easily added. This has given people confidence in our Union. New members are getting information quickly.
  • Use from cell phone has made it very convenient.
  • Ability to search contacts with any info without have to go to advanced section.
Read Shawn Kelly's full review
Albert T Brooks | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • The ability to upload contacts into groups for targeted messaging.
  • Reporting on campaign metrics, benchmarked against industry averages.
  • Text preview window that allows you to see what a text will look like on a phone, before you send it.
Read Albert T Brooks's full review
John Bermel | TrustRadius Reviewer
November 15, 2019

EZ texting is EZ to use

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Easy interface
  • MMS support
  • The ability to add graphics to text
  • Drip capabilies
  • Strong reporting
  • Campaigns should be saved for future use.
  • Sometimes you lose your work when you go back and forth between areas when creating a campaign.
  • Needs to have a better database that automatically dates campaigns.
  • Add-on features like setting up a drip campaign, etc. are not turn-key or easily understood for newbies.
Read John Bermel's full review
Keli Giaratano | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • For the first month, I was assigned an agent that walked me through the entire process of getting started. She contacted me weekly, if not more, promptly answering any questions, or just "checking-in."
  • The platform is straight forward and easy to use.
  • My message has about three times the amount of allowed characters than the previous company I used.
  • I honestly do not have a complaint or need for improvement suggestions at this time. I have not had any issues thus far with what we are doing.
Read Keli Giaratano's full review
Liz Santa | TrustRadius Reviewer
November 06, 2019

EZ Texting is truly Easy!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Allows for imagery to be sent along with a clickable link to your store.
  • Their platform is very user friendly.
  • Pricing is a bit high compared to others.
  • Would like to see the exact sales amount the platform brought in.
Read Liz Santa's full review
kelly martin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • User-Friendly
  • Easy Contact Upload
  • Scheduling of messages
  • Access for multiple users on different privacy settings
  • More inbox control for potential sourcing to multiple locations
  • API to other tools such as podium that provide the things listed above
Read kelly martin's full review
Fredrick Doss, M.A. | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Scheduling Text Blasts. This is particularly important if you have regularly occurring events that your contact groups need to be reminded of.
  • Adding an image or flyer to a text blast (at no additional cost).
  • Responding to received texts is very easy.
  • It is also easy to create multiple contact groups.
  • Billing was affordable and straightforward.
  • Opting in using "keywords" is especially easy and helpful. Saves the time it takes to collect numbers and manually add or upload numbers to a contact list.
  • The website isn't the most user-friendly. It takes some practice to figure out where things are located.
Read Fredrick Doss, M.A.'s full review

About EZ Texting

Since 2004, EZ Texting has served over 160K customers, setting the standard for business texting in the U.S. and Canada. The vendor says their platform delivers the smartest, fastest, easiest, and most reliable ways to connect with your mobile audience.


EZ Texting’s cloud-based messaging solutions can help you provide better customer service, streamline communications, grow and nurture your leads, and improve your outreach efforts. Send smarter with EZ Texting.


The vendor says some of the benefits of text marketing include:

  • 600% More Engagement Than Email
  • Increased Sales Leads
  • Reliability and Delivery Reports
  • Automated Notifications and Reminders
  • Huge ROI with Less Overhead

Categories:  Mobile Marketing

EZ Texting Features

Has featureKeywords
Has featureMMS Picture Messages
Has featureText to Vote SMS Polls
Has featureText to Landline
Has featureTracking and Reports
Has featureDrip Campaigns
Has featureLink Shortener
Has featureText Forwarding
Has featureMessage Templates
Has featureIntegrations

EZ Texting Screenshots

EZ Texting Videos (3)

EZ Texting Downloadables

EZ Texting Integrations

Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

EZ Texting Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

EZ Texting Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Mobile Web
Supported Countries:United States, Canada