EZ Texting is the best to use!
Keli Giaratano | TrustRadius Reviewer
November 11, 2019

EZ Texting is the best to use!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with EZ Texting

We use EZ Texting service to send out motivational and encouraging health quotes/education to our program participants and partners every week. These messages emphasize the educational component of our program.
  • For the first month, I was assigned an agent that walked me through the entire process of getting started. She contacted me weekly, if not more, promptly answering any questions, or just "checking-in."
  • The platform is straight forward and easy to use.
  • My message has about three times the amount of allowed characters than the previous company I used.
  • I honestly do not have a complaint or need for improvement suggestions at this time. I have not had any issues thus far with what we are doing.
  • We send encouraging health messages to stay on a healthy journey. We get comments often from participants of how our weekly message has either encouraged them in some way or inspired them to make a healthier choice at that time.
I was able to start sending messages the same day of signing up within just a few minutes of getting everything set up. Then once I uploaded my contact list, which took the most time, everything else was a breeze.
The entire process and platform have been super easy. I have a specific day and time to send out a message. So even when I have waited until the last minute to prepare it, I can get it composed and scheduled to send in just five minutes.
An agent was assigned in the beginning, and for the first month, I had non-stop support. She answered any questions within an hour of my email, she guided me through anything I needed help with (which wasn't much at all), and she followed up with me continuously. Great support!
We do have a picture we send with every message; it's our logo. It's super easy to insert into the message. Being able to brand each message has allowed us to reach a bigger audience with our program.
I have not utilized this feature yet
I have not utilized any other products and, therefore, cannot give feedback. However, I can tell you that
EZ Texting has beyond met expectations and is hands down ten times better than the previous company I was using.
If you are looking to send out weekly or monthly messages, it's easy to set up, especially if it's the same recurring message or reminder. We send out a different message each week, but it only takes about 5 minutes to compose and schedule a future message.