Easy and efficient!
Updated April 05, 2022
Easy and efficient!
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with EZ Texting
We send confirmation texts and confirmation reminders for reservations for educational events each week. We have a schedule for sending out multiple reminders the day they are qualified to come, 2 days prior to the event, the day before the event, and the day of the event.
We have recently used EZ Texting to reach out to personal contacts to let them know of new business opportunities!
We have recently used EZ Texting to reach out to personal contacts to let them know of new business opportunities!
- I love the simple interface to upload, view, move, and delete contacts. The Group feature is particularly helpful for us.
- Reliable texting. I don't feel like we have to question if a text was sent or not.
- Uploading documents that contain hundreds and hundreds of contacts instead of entering them one by one is a huge time saver!
- The layout could be more streamlined and easier to maneuver.
- Clearing out notifications.
- It would be great if we could reply to incoming texts in mass.
- Ease of communicating with potential patients.
- Fewer no shows.
- Collecting email addresses for a campaign where we just had cell phone numbers.
Onboarding was as easy as reading and then writing your first message! The platform itself can be a little tricky at first but they have updated it since we first began using it and it is so much better now! If the customer service/support chat feature was less frustrating then I could easily give 10 stars.
We haven't used other texting services other than our personal phone to send out 100's of texts. Since that is the only comparison then EZ Text is 100% more efficient and easier to use than our personal phones.
Do you think EZ Texting delivers good value for the price?
Yes
Are you happy with EZ Texting's feature set?
Yes
Did EZ Texting live up to sales and marketing promises?
Yes
Did implementation of EZ Texting go as expected?
Yes
Would you buy EZ Texting again?
Yes
Using EZ Texting
1 - Previously, there were 3 of us that used EZ Texting but the business has changed so, it is just me now. I am the office manager and business support manager for a real estate company. We used the service to capture contact information more than just a cell phone number and EZ Text has made the process so efficient! It is a great platform and easy to use.
1 - As our resident IT person, who does not have an IT degree or certifications, it is fairly easy to use right out of the box!
- Capturing Contact Information
- Quick communications
- Grouping of information in replies that are easy to export
EZ Texting Support
Pros | Cons |
---|---|
Quick Resolution Problems get solved | Less knowledgeable Difficult to get immediate help Need to explain problems multiple times |
Not Available
Yes - I'm sure there have been times that my issues were resolved fairly quickly but the ones that stand out are the ones were I was really frustrated and irritated after calling and/or using their chat feature.
Using EZ Texting
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Importing and grouping contacts.
- Scheduling future texts at a particular time and date.
- Sending a text to a small group of contacts located within a large, already set group. It would be great if we could select multiple contacts to send a text to without having to create a group for them then merge that group with the larger group.
- Reviewing the texts to be sent - too many redundant screens.