F5 BIG-IP - It just works!
January 29, 2020

F5 BIG-IP - It just works!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with F5 BIG-IP

BIG-IP is used to connect to our VPN from remote locations. It's used by the entire organization--although it's only required when those users are connecting remotely. It allows us to connect to intranet resources when we're not at one of our company's office buildings where access is granted automatically.
  • It just works.
  • Includes options to auto connect if you use it daily or manually connect/disconnect as needed.
  • Occasionally, it fails to connect and gives me very little feedback to help me correct the problem.
  • The interface is simple, but a bit dated.
  • Working remotely is consistent and reliable which makes for less down time caused by days out of the office.
  • Allows users to work remotely from home or any other secure network.
I can't recall the name of the previous software we used for remote intranet access, but it was much less reliable. F5 BIG-IP is consistent and easy to use--the authentication process happens quickly and reliably via my cell phone's facial recognition feature which is convenient and secure. No need to carry a key fob or enter a verification code. The previous software required email codes be sent and entered to verify access.
Although I rarely have connection problems with this software, there isn't a lot of direction to help with troubleshooting when it doesn't work. I usually just restart my computer and try again. I haven't ever attempted to contact any form of customer support for troubleshooting or technical support when I've had issues.

Do you think F5 BIG-IP delivers good value for the price?

Not sure

Are you happy with F5 BIG-IP's feature set?

Yes

Did F5 BIG-IP live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of F5 BIG-IP go as expected?

I wasn't involved with the implementation phase

Would you buy F5 BIG-IP again?

Yes

It's great for remote workers who need access to intranet resources. Wouldn't be appropriate for users who didn't need access to an intranet or who had minimal resources available within their company intranet. Once I'm connected, it's as if I'm in the office. If you don't have resources that live in a protected environment, this product wouldn't be necessary.